Assistant Store Manager, Staff

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager Staff who upholds MoMA standards policies and procedures and proactively connects to the Museum to support a holistic visitor experience. Assists with all aspects of running the store including but not limited to: opening and closing the store ensuring proper safeguarding of MoMAs staff visitors and assets; attending and contributing to retail management meetings and participating in store partnership initiatives. Exhibits and upholds the highest customer service standards which play an integral role in achieving stores sales and metric goals. Manages develops and trains staff and ensures a professional and positive presence on the sales floor and the delivery of a knowledgeable thoughtful and inspiring customer service experience.

Additional responsibilities:

• Coaches develops and empowers sales teams on customer engagement.
• Participates in all customer engagement training and initiatives.
• Observes sales staff to identify areas of opportunity to maximize strengths.
• Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies; supervises assigned staff on daily basis providing relevant training feedback guidance professional development etc.; ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement; manages the constructive discipline process as warranted; conducts annual performance reviews with direct staff; etc.
• Initiates consistent employee feedback and organizes staff meetings.
• Works with Store Manager to develop programs and ideas for maintaining staff connection to the Museum.
• Publishes and maintains staff schedules and ensures adequate floor coverage.
• Oversees timekeeping/payroll.
• Communicates regularly with Assistant Store Managers Staff at other stores to maximize staff potential and coordinate planning processes.
• Assists in the development implementation and compliance of all policies and procedures.
• Ensures all information is consistently communicated to staff.
• Ensures staff is properly attired (i.e. dress code lanyard badge).
• Ensures all staff are adhering to zoning and scheduling.
• Maintains all customer service and POS manuals.
• Continues to build on omnichannel plan and training launched in spring 2021 including rollout of buy-online-pick-up-in-stores (BOPIS) buy-online-ship-from-stores (BOSHIP) client development and omnichannel training.
• Coaches and follows up with staff regarding Fiscal year performance goals and Retail Key Performance indicators. (KPI)
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Bachelors degree preferred. Minimum three to five years experience in retail managing a staff. Prior experience in hiring and coaching preferred. Prior experience working in a unionized environment is also
• Strong organizational and communication skills (verbal and written).
• Strong customer service orientation.
• Organized and detail oriented with good time management skills.
• Proactive selfstarter who exhibits initiative and leadership.
• Proficiency with POS Word and Excel Order Entry and Contact Management. Inventory Management a plus.

Reports to: Store Manager

Supervises: Sales Associates and Selling Specialists

Salary: The salary for this position is $ per year.

Application instructions: To apply please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been and will continue to be a fundamental principle at the Museum where employment is based upon personal capabilities and qualifications without discrimination because of race color religion sex age national origin disability pregnancy genetic information military or veteran status sexual orientation gender gender identity or expression marital and civil partnership/union status alienage or citizenship status creed genetic predisposition or carrier status unemployment status familial status domestic violence sexual violence or stalking victim status caregiver status arrest or conviction record to the extent required by applicable law credit history or any other protected category as established by applicable law including the New York City Human Rights Law (NYCHRL).

Required Experience:

Manager