Service Manager

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Description

Inbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM) proven expertise in ITIL practices and hands-on experience with ITSM tools such as ServiceNow.

Responsibilities

Lead day-to-day operations of IT service delivery in line with ITIL standards.
Oversee and manage service requests incidents changes and asset management processes.
Ensure effective IT Asset Management including Fixed Asset Register (FAR) CMDB maintenance and lifecycle management.
Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs.
Manage and resolve conflicts prioritize tasks and ensure timely delivery of services and projects.
Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
Drive continuous improvement in service delivery and support performance.

Requirements

Bachelors degree in Computer Sciences or higher
5 Years of experience in relevant field
Proficient in ITSM tools (ServiceNow/SNOW preferred)
Strong understanding of ITIL processes and ITSM standards
Hands-on experience with Request Incident Change and Asset Management IT Asset Management (FAR CMDB) and IT Lifecycle Management
Strong project management capabilities including planning execution and delivery
Excellent verbal and written communication skills
Strong leadership and people management skills
Effective customer relationship management
Effective time management and conflict resolution abilities.
SLA management skills
Certification/Training preferred: ITIL V4 PMP

Required Experience:

Manager

DescriptionInbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM) proven expertise in ITIL pract...