SCOPE OF ROLE
The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime 10-week paid internship at our Headquarters in Milwaukee starting June 2026.
The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks associates will complete work assignments and work projects to support Customer Care Marketing and Training functions.
RESPONSIBILITIES
Assist with scheduling and adherence tracking across support channels using Salesforce and Work Force Management (WFM) tools
Monitor Salesforce case flow and escalate stagnant or unassigned cases to ensure timely resolution
Support basic quality reviews (Case Phone & Order) and help identify performance gaps or training needs through data analysis
Collaborate with Customer Care Supervisors to reinforce SOPs and implement corrective actions
Participate in team huddles and planning sessions to align workforce strategies with service goals
Help run simulations to estimate resource needs for SLA/KPI fulfillment
Support ad hoc staffing requests for Customer Care initiatives
Contribute to service delivery improvements by demonstrating a customer-first mindset
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Currently enrolled in a Bachelors degree program with a Business Administration Marketing or related major
GPA of 3.2 or higher
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite or related software
Ability to take direction well and work independently
Passion for creating a work culture where everyone thrives
Self-starter and idea generator
Desire to learn and contribute
Ability to work on cross functional teams
Proven capability to manage multiple priorities and handle yourself professionally
Previous experience with customer service or project management is a plus
Experience with Power BI Salesforce Oracle &/or SAP a plus
Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail
Required Experience:
Intern
Regal Beloit and Rexnord Corporation merged in 2001 to create Regal Rexnord. Find out more about the brands that make up our power transmission portfolio.