Customer Implementation Specialist

MealSuite an Inc. 5000 Fastest-Growing Company is a privately owned SaaS organization comprising 200 team members across the globe with hub locations in Cambridge ON Canada Dallas TX USA and Ho Chi Minh City Vietnam. Oursuite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations save time reduce food waste and meet regulatory requirements so they can focus on what matters most: improving the quality of patient and resident care.

Were looking for our next Customer Implementation Specialistto develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project.

A day in the life as a Customer Implementation Specialist:

• Set up customers for immediate success Facilitate the implementation process for new accounts educate new customers solve technical problems during implementation and ensure the smooth adoption of our products and services.

• Maintain customer communication channels Document customer implementation needs requests and questions in internal systems and communicate salient information to customers and key stakeholders as needed including account setup requirements and expectations.

• Ensure customers receive superior service Develop and strengthen relationships with both new and existing customer stakeholders by creating delivering monitoring and updating user training plans based on their needs including on-site training.

• Deliver top-notch training Educate customers on MealSuites toolkit capabilities and best practices to simplify adoption and align expectations and provide detailed account walkthroughs throughout the implementation process.

• Collaborate cross-functionally - Collaborate with Sales Finance Operations and Engineering teams to ensure successful software implementations throughout the project lifecycle and collaborate with Sales Customer Success Managers and Support to smoothly transition customer accounts after implementation is complete.

• Develop process improvements Leverage feedback for continuous improvement to the onboarding process.

A day in the life as a Customer Implementation Specialist:

• Set up customers for immediate success Facilitate the implementation process for new accounts educate new customers solve technical problems during implementation and ensure the smooth adoption of our products and services.

• Maintain customer communication channels Document customer implementation needs requests and questions in internal systems and communicate salient information to customers and key stakeholders as needed including account setup requirements and expectations.

• Ensure customers receive superior service Develop and strengthen relationships with both new and existing customer stakeholders by creating delivering monitoring and updating user training plans based on their needs including on-site training.

• Deliver top-notch training Educate customers on MealSuites toolkit capabilities and best practices to simplify adoption and align expectations and provide detailed account walkthroughs throughout the implementation process.

• Collaborate cross-functionally - Collaborate with Sales Finance Operations and Engineering teams to ensure successful software implementations throughout the project lifecycle and collaborate with Sales Customer Success Managers and Support to smoothly transition customer accounts after implementation is complete.

• Develop process improvements Leverage feedback for continuous improvement to the onboarding process.

If the below describes your knowledge experience and character then this role could be for you:

• I have prior experience with project management or customer implementation with a highly complex SaaS product.

• I have ideally worked within the healthcare SaaS industry with enterprise-level long-term care dietary clients or with high-end continuing care retirement communities.

• I am proficient in Microsoft Office Suite or related software

• I have a desire to work in a fast-paced growth-oriented environment

• I possess effective and professional written and verbal communication skills

• I have excellent interpersonal skills and can break down complex information simply and clearly

• I exercise great attention to detail I am highly organized and I can handle multiple moving parts simultaneously.

• I am able to multi-task and adapt to different systems

• I can deliver training sessions that are organized and understandable.

• Any previous experience selling implementing or training on POS systems is a bonus!

• I am able to listen carefully to information provided by customers and ask clarifying questions to ensure proper use of MealSuite tools

• Im willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role but please dont let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate peoplethat care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

• Weve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

• Were growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

• We take care of our employees too! Here are just a few of the great things we offer:
• Unlimited paid time off yeah you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Health benefits this includes medical dental and vision options life & disability insurance & paid maternity and parental leave.
• Hybrid flexibility we value the collaboration mentorship and learning that come from physically working next to one another as well as the benefits that remote work can offer.
• Work-life balance this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program wed love for you to share in MealSuites success as we continue to grow!
• Opportunities for career development and advancement we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact more than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at role will require you to work in one of our offices located at Dallas Texas OR Cambridge Ontario 2 days a week. More than an hour away from the office location Apply anyway and we can talk through your options!

  Have we got your attention Great! Heres whats next:

  Apply today with your resume and answers to our application questions.

  Well start reviewing candidates within two weeks of this position being posted and will reach out to you if wed like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If theres a delay in our response please dont think weve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

  We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process please contact

  
  

  Required Experience:

  IC