Handle all internal and external customer contacts regarding reference laboratory testing. Receives resolves and communicates outcome of complex issues. Act as liaison between internal and external reference laboratory vendors.
1. Troubleshoot all problem specimens that have been designated for reference labs.
2. Add on and cancel testing at reference labs when requested.
3. Cancel tests that have been canceled at reference labs enter comments and provide credit when applicable.
4. Communicate to physicians and clients when special circumstances arise in the processing of their specimens at reference labs (i.e. order of priority when requested by reference labs acquiring additional information as needed by reference labs attain
5. Ensure that results are transmitting properly with the interfaced labs.
6. Enter results that are reported via fax and mail.
2. Add on and cancel testing at reference labs when requested.
8. Monitor problem specimens and discard when necessary.
9. Generate reports to track all specimens for Reference Laboratory vendors.
10. Responsible for resolving interface exception logs and ensuring exceptions are resolved in an efficient manner.
11. Assist in obtaining information on new and/or complex reference tests.
12. Assist in issuing revised reports as necessary.
13. Troubleshoot reference laboratory issues and notify supervisor of potential problems.
14. Order and keep inventory of supplies needed to process specimens.
15. Sort file and store requisition slips for reference laboratory vendors.
16. Sort file store and dump extra specimens for reference laboratory vendors.
17. Keep temperature log of refrigerators and freezers used to store specimens.
18. Keep a clean and safe work environment
19. Any other duties assigned by supervisor
Collective bargaining unit: SEIU 1199-MSH
Required Experience:
IC
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