Customer Success Manager (70 100, ZurichSwitzerland, permanent)

** Be authentic honest and deliver on your promises - the rest will take care of itself. **

Our Mission

Skribble aims to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process putting operational efficiency and user-friendliness at the forefront. With tailored solutions in-depth application know-how and local support we accompany our customers at every step of this journey. Through strategic partnerships we expand our offerings into comprehensive business process solutions and drive innovation and excellence in the digital world.

The Team

We are an innovative dynamic and collegial team that works hand in hand every day to elevate Skribbles presence in the DACH region to the next level. With passion and professionalism we strive to strengthen trust in our digital world - one e-signature at a time.

Tasks

Your Contribution

Together with your team members from Customer Success you help us grow Skribble by supporting and advising our customers on the application of Skribble and integration into their ecosystem. You ensure our customers can roll out Skribble across business areas and help them get the most value out of it. You also support them in navigating the change required in their business processes and negotiate contract renewals with them. You find new opportunities for expansion in our customers.

Outside the Customer Success Team you work with:

• Product: You are the bridge between the customer and our product.
• Partnerships: You align with Partnerships on customer onboarding share insights and leverage partner resources to keep customers happy and engaged.
• Marketing: You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around. You ensure a smooth handover for the customer and provide customer stories and referrals from the existing customer base.

Requirements

Your Background

• 3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.
• Experience in identifying expansion and upsell opportunities.
• Experience in stakeholder management in complex projects.
• Experience in negotiating renewals and add-on contracts.
• German is your native language and you are fluent in English.
• Fluency in French and Swiss German is a big plus.
• Friends describe you as honest communicative empathetic and pragmatic.
• You are flexible and enjoy working in a highly dynamic environment.

Benefits

Our Offering

• Access to our FlexOffice space in the OnTower in Zurich. Great News: we will be moving to an even more attractive location at Paradeplatz in November one more reason to be excited about!
• Flexible work - we embrace home office remote office and in-person time. You choose what works best for you.
• Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.
• Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.
• Diversity - you become part of an ambitious multicultural team that loves technology.
• A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter.
• Company culture of transparency and self-responsibility.

Application Process

Specifically for this role the process is as follows:

1. Application via our job portal.
2. CV screening.
3. Cultural Fit Interview (video call) with a member the People Operations team (30 min)
4. Technical Fit Interview (video call) with the Team Lead CS (30 min).
5. Take home case study - should take 1-2h to finish relevant task for the job.
6. Case Study Interview (video call) - Presentation and discussion of the case study with the Team Lead CS and another member of the Customer Success team (60 min).
7. Offer - call with the People Operations team to discuss the details.
8. Background and reference check.

Why Skribble

At Skribble we value innovation collaboration and continuous learning. Our culture is open and supportive and encourages professional growth. Here your work will directly impact our growth and success. We believe that our employees are our strongest asset and we are committed to providing opportunities for development and advancement. Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race colour religion sex age national origin disability or any other status.