Apptad- DC crew ops lead

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role :- DC crew ops lead

Location- Santa Clara CA(Onsite)

Role Overview:

We are seeking a proactive and experienced Crew Operations Lead to oversee a remote contractor crew responsible for post-installation system support and maintenance. This leadership role involves coordinating hardware operations managing crew performance and ensuring seamless collaboration with facilities teams for power and liquid cooling requirements. The ideal candidate will be highly responsive organized and capable of scaling team resources based on operational demand.

Key Responsibilities:

Lead and manage a remote contractor crew handling hardware installation device bring-up rack stacking IP configuration and diagnostics
Oversee troubleshooting and triage of system issues ensuring timely resolution
Coordinate with facilities teams for power and liquid cooling support (no direct facilities work)
Ensure crew readiness for urgent and weekend tasks including scaling resources as needed
Maintain operational continuity through effective crew leadership and knowledge transfer
Monitor task progress quality and compliance with operational standards

Required Experience:

Proven experience in data center operations prototype hardware environments and liquid cooling systems
Strong leadership and team coordination skills
Ability to manage remote teams and ensure consistent performance
Experience in remote diagnostics and issue resolution
Flexibility to support weekend and short-notice tasks
Familiarity with operational KPIs and reporting

Performance KPIs:

KPI	Description
Response Time	Speed of fulfilling crew requests including urgent and weekend support
Task Completion Rate	% of successful hardware installation bring-up and troubleshooting tasks
Training Compliance	Completion rate of required onboarding and training
Quality of Work	Number of post-installation issues or defects reported
Operational Continuity	Consistency in crew lead presence and knowledge transfer
Collaboration Effectiveness	Success in coordinating with managers and facilities teams
Issue Resolution Time	Time taken to resolve reported problems and implement fixes

Role :- DC crew ops lead Location- Santa Clara CA(Onsite) Role Overview: We are seeking a proactive and experienced Crew Operations Lead to oversee a remote contractor crew responsible for post-installation system support and maintenance. This leadership role involves coordinating hardware ope...