BusinessOperations Customer Service Advocate I J00774
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Purpose:
Serves as the first-line advocate that focuses on resolving inquiries issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely accurate and personalized support on routine complaints.
Education/Experience:
Requires a High School diploma or GED
Entry-level position typically requiring little or no previous experience
Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Receives and responds to routine member and/or provider inquiries requests and/or concerns in an accurate and timely manner
Mitigates and prevents complaints from being escalated to resolve in initial contact
Serves as the front-line resolution advocate on various member and/or provider inquiries requests or concerns
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs understanding the cause and determining if problems need to be routed to other departments for further resolution
Maintains performance and quality standards based on established contact center metrics
Provides customer service in a high pace contact center environment over the phone via live chats and emails
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Remains up-to-date and adheres to quality standards regulation and all other policies to ensure quality consistency and compliance
Performs other duties as assigned
Complies with all policies and standards
Serves as the first-line advocate that focuses on resolving inquiries issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely accurate and personalized support on routine complaints.
Education/Experience:
Requires a High School diploma or GED
Entry-level position typically requiring little or no previous experience
Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Receives and responds to routine member and/or provider inquiries requests and/or concerns in an accurate and timely manner
Mitigates and prevents complaints from being escalated to resolve in initial contact
Serves as the front-line resolution advocate on various member and/or provider inquiries requests or concerns
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs understanding the cause and determining if problems need to be routed to other departments for further resolution
Maintains performance and quality standards based on established contact center metrics
Provides customer service in a high pace contact center environment over the phone via live chats and emails
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Remains up-to-date and adheres to quality standards regulation and all other policies to ensure quality consistency and compliance
Performs other duties as assigned
Complies with all policies and standards
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
