Customer Care Representative – Associate

HRassistance India Consultancy LLP

Job Location:

Gurgaon - India

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client is a global leader in Logistics industry. It is looking to hire for multiple positions of associates in its customer care department for voice process to handle inbound customer queries (Inbound Call centre - Voice Process)

What you will do:

The Customer Care Representative will be responsible for:

Providing customer support to international customers over calls/chat/email

Resolving customer issues

Adhere to basic customer onboarding process

Handling customers claims

Running customized reports

Cross-functional collaboration with internal customers as and when needed

Requirements

Education criteria:

Flexible working in rotational shifts

Willing to work for Delhi/Gurgaon location.

Assess for resilience tone of voice and problem-solving attitude.

Candidates in or around Gurgaon (preferred)

You will be a great fit if you:

Have exceptionally effective communication skills (both verbal & written)
Empathetic patient & has a solution-oriented thinking skills.
Adaptable agile & have accuracy in customer data handling.

Required Skills:

Bachelors degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Have exceptionally effective communication skills (both verbal & written) empathetic patient & has a solution-oriented thinking skills. Adaptable agile & have accuracy in customer data handling Willing to work for Delhi/Gurgaon location. Candidates in or around Gurgaon (preferred)

Required Education:

Graduation