Account Manager

POSITION RESPONSIBILITIES

• Ensures optimal customer relations by maintaining constant communications with customer.
• Provides high quality operations and maintenance service to assure proper performance of janitorial and light maintenance personnel.
• Oversees activity of janitorial and light maintenance at individual locations.
• Acts as primary liaison with all customer departments actively ensuring that service is prompt responsive effective and that inter- departmental concerns are addressed and resolved.
• Provides regular monthly written status reports to customer and ABM management.
• Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences unusual staffing challenges potential building related interruptions etc.
• Prepares recommends and administers with assistance from supervisor the annual facility budget.
• Reports exceptions to supervisor and adjusts budget as necessary.
• Complies with customer and ABM corporate policies (personnel accounting technical service safety and health ethical conduct etc.) communicates to subordinates and ensures subordinate compliance.
• Ensures that federal state and local regulatory requirements are met including DER OSHA FLSA EEO ADA etc.
• Schedules and coordinates over-all work priorities.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.
• Utilizes maximum capabilities of customer or internal work order control system.
• Develops and/or approves facility quality standards.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
• Monitors service contracts to ensure compliance addresses and resolves contract disputes
• Develops and negotiates minor construction contracts as assigned.
• Managespurchasing program; approvesmajorpurchases; audits purchasingdelegatedto subordinates.
• Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
• Ensures through subordinate managers that staff receives adequate technical administrative and other training; participates in training of direct subordinates and supervisors.
• Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires terminates recommends salary changes conducts performance appraisals counsels and disciplines as necessary; communicates and administers ABM personnel policies.
• If applicable ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives. Organizes and participates in facility audit activities.
• Performs other duties as assigned or requested.

KNOWLEDGE SKILLS & ABILITIES

• Demonstrated customer service orientation and skills.
• Experienced in preparing and administering operating budgets.
• Working knowledge of general building maintenances.
• Proven knowledge of MS Office including outlook word excel and PowerPoint.
• Demonstrated expertise in verbal and written communications.
• Must have drivers license