Principal consultant ServiceNow

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant - Business Analyst - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Key Responsibilities:

Collaborate with stakeholders to gather analyze and document business requirements related to ServiceNow modules (e.g. ITSM ITOM HRSD CSM).
Translate business needs into functional specifications and user stories with clear acceptance criteria.
Participate in Agile ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives.
Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.
Conduct gap analysis and impact assessments for new requirements or changes.
Support UAT (User Acceptance Testing) by preparing test cases coordinating testing efforts and validating results.
Maintain a product backlog and prioritize features based on business value and technical feasibility.
Provide training and documentation to end-users and stakeholders as needed.
Monitor and report on project progress risks and issues.
Qualifications we seek in you!
Minimum Qualifications:
Bachelors degree in computer science Information Systems Business Administration or related field.
Experience as a Business Analyst with focused on ServiceNow.
Strong understanding of Agile methodologies (Scrum Kanban).
Experience with ServiceNow modules such as ITSM ITOM CSM or HRSD. Experience on service mapping FSO despite S2P would be preferred.
Proficiency in writing user stories use cases and process flows.
Excellent communication interpersonal and stakeholder management skills.
Ability to work independently and collaboratively in a team environment.

Preferred qualifications and skills:
ServiceNow Certified System Administrator or other relevant certifications.
Experience with Agile tools like Jira Azure DevOps or Rally.
Familiarity with ITIL framework and practices.
Experience in enterprise-level ServiceNow implementations or upgrades.
Excellent communication and stakeholder management skills.
Self-motivated Positive outlook & result oriented
Demonstrated strengths in leadership critical analysis strategic problem-solving and effective interpersonal communication.
The approximate annual base compensation range for this position is $80000 to $100000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role
Location-based Roles (e.g. Richardson roles metro area can be adjusted by role location) Los Angeles California based candidates are not eligible for this role. area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job
Principal Consultant
Primary Location
US
Schedule
Full-time
Education Level
Bachelors / Graduation / Equivalent
Job Posting
Sep 8 2025
Unposting Date

Master Skills ServiceNow
Job Category Full Time