Manager, Support Operations
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
An IT leader with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support IT incident Management change management problem management knowledge management endpoint management and business controls. Lead and develop teams to support business growth service goals and compliance with corporate policies standards and security regulations. This role requires a deep focus on execution accountability and results to improve the end user experience while driving operational efficiencies.
Basic Qualifications:
Bachelors degree or equivalent
Intermediate-Advanced English fluency
At least 2 years of experience in managing IT projects or operations teams
At least 3 years of Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years of experience with desktop platforms and operating systems
At least 3 years in technical operations or end user technical support
Preferred Qualifications:
At least 5 years of experience in People Management
At least 5 years of experience in Project Management (planning executing tracking)
At least 5 years of experience in IT systems and infrastructure
ITIL Certification
At least 4 years of experience with defining implementing and leveraging process (change incident problem) management functions.
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One we respect individual differences in culture religion and ethnicity. Likewise we promote equal opportunities and development for all the hiring process we seek to provide equal employment opportunities to candidates regardless of race color religion gender sexual orientation marital or civil status national origin disability or any other situation protected by federal state or local laws.For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe any position posted in the Philippines is for Capital One Service Corp (COPSSC) and any position posted in Mexico is for Capital One Technology Labs Mexico.
Required Experience:
Manager
Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
