Digital Experience Specialist

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

Heres what a typical day looks like:

• We are customer-obsessed. Start each day with a customer-first mentality then punch that clock and check your inbox.

• We kick off each day with a daily digital email to confirm our platform schedules brainstorm start new projects and occasionally debate the correct pronunciation of GIF.

• Youll have dedicated social chat and email hours where you monitor and respond on all platforms. Stay focused; we maintain a 100% response rate (15 minutes or less).

• Impressions matter both paid and personal. We aim to achieve impression excellence on every digital platform.

• Check your ongoing social interactions from the previous day. Do any items need to be escalated Can we troubleshoot further or give them a call to make it easier

• Jump into a social brainstorming meeting work through content questions and add new ideas to our get-after-it list.

• Plank break sometimes you just have to engage your core to engage your brain.

• Were always juggling PR events social media giveaways content creation inter-departmental meetings and usually spur-of-the-moment ideas weve never even tackled before.

• Communicate openly track your deadlines own your task list and be prepared to share your accomplishments and your struggles at your weekly check-in.

Colorado Residents: typical pay range for this role will be from $17.00 - $21.00 per hour depending on experience.

QUALIFICATIONS:

Heres what we expect you to prove at the interview:

EDUCATION:

• College Degree or four years of professional written communication experience

EXPERIENCE:

• Customer service telecom industry experience a plus

• Personal experience using social media sites: Facebook X Instagram LinkedIn YouTube TikTok

• Professional experience representing a brand or company in a public/online forum via emails website or social media.

Heres what our ideal team member will bring to the table:

• Youre comfortable in public social forums youve got a friendly demeanor a creative side and intuitive written abilities.

• Typing accuracy and speed are a must we dont set our keyboards on fire but its close.

• Advanced knowledge of spelling and grammar is preferred.

• Nearly excessive knowledge of social media platforms: Facebook X Instagram LinkedIn TikTok and YouTube a plus.

• Were a straightforward team; theres no room for drama. We thrive on honest communication and collaboration.

• Proficient in Microsoft office software if you cant Excel neither can we.

• Its all about the details; scatter brains need not apply.

• The customer experience is number one; we need someone with a talent for always demonstrating genuine empathy and next-level support.

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.