IT Support Specialist I

Austin, TX - USA

Monthly Salary: $ 50050 - 92950

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the worlds most highly integrated SoCs Silicon Labs provides device makers the solutions support and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin Texas Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home industrial IoT and smart cities markets. Learn more at.

Meet the Team

Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.

Responsibilities

Our IT Support Team works across a range of areas and various sites. Some of your responsibilities may include:

Provide technical support for tickets and walk-up requests.

Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation.

Learn about IT support to take on additional responsibilities and provide comprehensive service in the Austin office.

Skills You Will Need

Minimum Qualifications:

Degree in Information Systems or a related field.

Excellent people skills and problem-solving abilities.

Strong communication skills (both verbal and listening).

Critical thinking skills for handling walk-up requests.

Confidence and maturity in dealing with various IT support scenarios.

The following qualifications will be considered a plus:

Background in Information Systems.

Previous IT support experience (school or company).

Familiarity with Active Directory.

Experience with Microsoft and Apple products.

Knowledge of various IT systems and software

Benefits & Perks

You can look forward to the following benefits:

Great medical (Choice of PPO or Consumer Driven Health Plan with HSA) dental and vision plans
Highly competitive salary
401k plan with match and Roth plan option
Equity rewards (RSUs)
Employee Stock Purchase Plan (ESPP)
Life/AD&D and disability coverage
Flexible spending accounts
Adoption assistance
Back-Up childcare
Additional benefit options (Commuter benefits Legal benefits Pet insurance)
Flexible PTO schedule
3 paid volunteer days per year
Charitable contribution match
Tuition reimbursement
Free downtown parking
Onsite gym
Monthly wellness offerings
Free snacks
Monthly company updates with our CEO

The annualized base pay range for this role is expected to be between $50050 - $92950 USD. Actual base pay could vary based on factors including but not limited to experience geographic location where work will be performed and applicants skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus equity package and a comprehensive benefits package.

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other characteristic protected by applicable law.

Required Experience: