Senior Product Design Manager
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; Austin Texas; and New York City NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstarts Product Experience team brings together product design research and content strategy to shape the future of lending auto retail and capital markets. We focus on high-craft execution deep customer insight and measurable business impact partnering across product areas to build experiences that are clear trustworthy and human. Our senior and principal practitioners work across the full product lifecycle driving vision systems and delivery while navigating complex domains ranging from borrower repayment to dealer workflows to institutional investor platforms.
As a Senior Product Design Manager reporting to the Director of Product Design you will lead designers working across Servicing Auto Retail and Capital Marketplace. This portfolio spans borrower repayment and support next-generation auto retail workflows for dealers and shoppers and the institutional tools powering our investor marketplace. You will guide design quality and execution across these domains help teams move quickly through ambiguity and strengthen cross-functional decision-making. Your leadership will elevate both design craft and design culture by developing designers aligning strategy with partners and creating the conditions for exceptional work to thrive across a multi-surface multi-stakeholder ecosystem.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact
- Lead and develop a multidisciplinary team by providing mentorship actionable feedback and career guidance while building a culture of clarity curiosity and accountability
- Shape the design vision and execution for Servicing Auto Retail and Capital Marketplace ensuring experiences are intuitive consistent and measurably impactful for borrowers dealers partners and investors
- Partner with Product and Engineering leaders to define strategy prioritize work and help teams balance user needs with business goals
- Set clear expectations and success metrics for design work championing outcomes and ensuring design has an informed and influential voice in product decisions
- Drive alignment across complex multi-product journeys by connecting experiences through shared systems standards and principles
- Foster strong cross-functional collaboration by encouraging experimentation learning and continuous improvement in how teams work and deliver
- Contribute to operating model improvements by working with the Director of Product Design and peers to refine processes rituals and systems that enable high-quality design at scale
- Support hiring and onboarding efforts to attract and grow exceptional diverse design talent while reinforcing an inclusive mission-driven culture
Minimum Qualifications
- 10 or more years designing and launching digital products including 3 or more years managing designers or leading design teams
- Proven track record guiding end-to-end product design with measurable customer and business impact
- Strong portfolio that demonstrates leadership craft excellence and systems thinking across multiple product surfaces or ecosystems
- Experience developing designers at a range of career stages and elevating overall team capability
- Deep understanding of user-centered design interaction design and data-informed iteration
- Strong collaboration and communication skills with an ability to influence cross-functional peers and executives
- Proficiency in Figma and familiarity with modern design research and prototyping tools
Preferred Qualifications
- Experience scaling design teams or practices within high-growth cross-functional environments
- Background in fintech auto retail marketplaces or other complex systems involving regulated data or sensitive user journeys
- Familiarity with experimentation frameworks such as A/B testing and hypothesis-driven design
- History of partnership with product research and engineering leaders to define and deliver a shared vision
- Demonstrated ability to connect multi-product or platform experiences through systems and standards
- Passion for mentoring senior ICs and emerging design leaders
- Clear perspective on how AI can elevate design and research workflows and shape more intelligent personalized customer experiences
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Manager
Key Skills
- Quality Assurance
- Production Budgets
- Production Schedules
- Social Platforms
- Content Development
- Personnel Management
- Client Relationships
- Project Management
- Control Room
- Creative concepts
- Newsgathering
- Show Content
- Video production
- Content Reviews
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
