Amazon Connect Engineer Remote Fulltime (USC & GC only)
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a senior telephony engineer to co-lead design development and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. Youll be one of two technical owners for voice architecture IVR/contact flows Computer Telephony Integration (CTI) and analytics and work closely with our data/integration team. This role blends hands-on engineering with solution architecture security reliability and cross-functional leadership.
What Were Looking For
- 5 - 10 years in telephony/contact center engineering; 3 years hands-on with Amazon Connect; 2 years with Salesforce Service Cloud Voice.
- Expertise in:
- Amazon Connect: contact flows routing queues CTRs Contact Lens outbound call recording.
- Salesforce Voice/Service Cloud: Omni-Channel voice setup agent configuration transcripts analytics and integration patterns.
- AWS services: Lambda ( API Gateway EventBridge Kinesis/KDF DynamoDB S3 CloudWatch IAM Secrets Manager.
- Telephony fundamentals: SIP RTP PSTN number management QoS jitter/packet loss mitigation.
- Integrations/APIs: REST/GraphQL OAuth/SAML/JWT event-driven architectures.
- Strong grasp of security compliance and data governance.
- Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.
- Agile/scrum experience.
Nice to have
- Agentforce Experience
- Infrastructure as Code and CI/CD for contact center infrastructure.
- IaC/DevOps: CloudFormation/CDK/Terraform Git CI/CD automated testing.
- Financial services industry experience (contact center operations).
- Salesforce certifications (Admin Platform App Builder Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications.
- Exposure to other CCaaS/voice platforms (Genesys Cloud Five9 Twilio) and voice quality monitoring tools.
- Real-time analytics/BI (Athena QuickSight Snowflake Databricks) using CTRs/transcripts/contact data.
- SSO/identity (Okta/Azure AD) and enterprise change/release management.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
