Customer Resolutions Officer (12m FTC)

Were Growing! Join Paradigm as a Customer Resolution Officer

The Opportunity

Were excited to announce that due to continued growth across the business weve signed off five new roles in our Customer Resolution Team! These positions are being offered on a 12-month FTC basis.

About the Role

Here at Paradigm we are committed to delivering excellent services to our residents and are constantly striving to drive improvement. We pride ourselves on listening to them and taking their feedback seriously. We view each complaint as an opportunity to identify what went wrong put things right and use this insight to drive service improvements.

We are looking for someone with excellent customer service skills and a flair for writing in a way that is professional friendly and can cut through the jargon for our residents. You will need to apply your investigative skills and take ownership of a caseload of complaints to deliver a fair and objective solution. If you have a passion for helping customers can problem solve influence others and identify the lessons we can learn you sound like the perfect fit!

This is an interesting and fulfilling role where no day is the same. You will work within a wonderful team have the opportunity to use customer insight to drive service improvement and influence outcomes for our residents.

Contract & Future Opportunities

These roles are being offered on a 12-month Fixed-Term Contract but we want to be transparent and encouraging: there is potential for contract extensions or even permanent opportunities to arise especially as our organisation continues to grow and evolve.

Paradigm Housing Group will be merging with Settle on 27th October marking an exciting new chapter for both organisations. While these roles are currently offered as FTCs the merger may open up new possibilities across the wider group. Even if a permanent role or contract extension doesnt materialise youll still gain valuable experience working for one of the UKs leading housing providers contributing to meaningful work that directly impacts our customers and communities.

Were committed to supporting your development and making your time with us rewarding whether its for 12 months or beyond.

Working Hours & Location

• Full-time 37 hours per week (Monday to Friday 9am5:30pm)
• Hybrid working: 2 days in our modern Wooburn Green just outside of High Wycombe office (with free parking) 3 days from home

Closing Date:Monday 20th of October

How to Apply

To apply simply submit your CV and answer a few short questions plus a covering letter. This helps us assess your application against the essential and desirable criteria outlined in the job description and person specification.

For further details or queries please contact:

We may close this vacancy early if we find the right candidate so dont wait apply today and be part of our exciting growth journey!

INDLOW

We are Paradigm Housing Group.

We manage more than 17000 homes across the South East.

We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.