Onsite Calling Specialist | Housing

About EliseAI

At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is looking for an empathetic and detail-oriented On-Site Calling Specialist to join our this role youll become an expert in one of our core productslike Leasing or Delinquencyand serve as one of the key resources who speak directly with on-site teams.

Youll be responsible for making proactive sentiment calls speaking directly with on-site teams and helping surface feedback or potential issues early. While Customer Success Managers focus on long-term strategy youll support customers in the momenthandling initial triage for any product issues and offering helpful tips or resources when appropriate. If something cant be resolved on the call youll ask the right follow-up questions and route the issue to the right internal teamwhether thats Support or a Customer Success Manager.

This role blends product expertise customer engagement and a few light Customer Success Associate (CSA) responsibilities all while helping us deliver a white-glove experience at scale.

Key Responsibilities

• Conduct product-specific sentiment calls to collect feedback and strengthen relationships

• Become an expert in one EliseAI product to confidently answer questions and guide users

• Walk customers through simple troubleshooting or setup tasks when needed

• Identify when issues need deeper support ask discovery questions and escalate appropriately

• Create and document support tickets with clear context

• Support the Customer Success team with light CSA duties when bandwidth allows

• Help surface trends and insights based on your conversations

• Attract top-tier talent to join our driven team

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

• Strong communication skills and a curious solution-oriented mindset

• Technical support experience speaking directly with customers over the phone and navigating real-time conversations

• Ability to break down technical topics into clear helpful guidance

• Desire to become a product expert and a trusted voice for our customers

• Team player attitudeyoull collaborate closely with CSMs CSAs and Support

• Willingness to work in person at our NYC office 4-5 days a week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The hourly rate for this role ranges between $25-$35 per hour. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

Required Experience:

IC