Home Medical Customer Service Liaison DMEInfusion St. Elizabeth Youngstown
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Job Location:
Youngstown, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)MISSION
The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.
SUMMARY OF JOB RESPONSIBILITIES:
Provides daily customer service related functions related functions to ensure delivery of services to customers. They will work collaboratively with different disciplines throughout the health care center to deliver high quality DME services. Cares for all age groups-birth and above.
QUALIFICATIONS:
Computer skills are necessary
EDUCATION:
One-year certificate or technical school; or one year related experience and/or training in a medical office environment or equivalent combination or education and experience.
EXPERIENCE:
See above
Experience with customer service a plus
KNOWLEDGE AND SKILLS:
Knowledge and skill required performing the job responsibilities for both technical and dimensional content.
* Has broad fairly detailed level of knowledge of a specific area.
* Gathers organizes verifies composes and/or analyzes data in the completion of several defined multi-tasked procedures.
* Produces final output within established standards.
The degree to which judgment and analysis must be exercised in planning investigating issues and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions the variety of problems and how decisions are made in context of the typical requirements of the job.
* Makes decisions by reviewing defined alternatives.
* Receives assistance from standard procedures co-workers and/or managers.
The potential impact of actions on results of Humility of Mary Health Partners and the jobs accountability for achieving results.
* Impacts multiple work areas on a day-to-day basis.
* Provides information regularly to decision-making process.
* Has little or no responsibility for committing resources (financial or staff) in work area (s) but performs analyses and makes recommendations.
The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone correspondence or personal contact.
* Provides team leadership by assisting and training others.
* Responds to non-routine and detailed inquires from others who may not be knowledgeable in subject area.
* Requires understanding others expectations/perspectives to collaborate and reach consensus on solutions.
PRINCIPAL JOB ACCOUNTABILITIES:
1) Facilitates delivery of supplies/equipment through appropriate scheduling registration of patients telephone communication and data entry.
2) Ensures appropriate flow of information related to customer service including but not limited to scheduling greeting and registration of patients telephone communications and data entry.
3) Demonstrates excellent customer service skills.
4) Maintains calm under stressful situations.
5) Able to solve problems when faced with multiple demands for complex situations.
6) Maintains knowledge of products and services available through department and is able to communicate the information to customers.
7) Assemble distribute and file medical records appropriately.
8) Complies and assists with the maintenance of all office equipment.
9) Protects confidentiality of information.
10) Facilitates delivery of equipment when necessary.
11) Facilitates maintenance of equipment when necessary.
12) Recognizes the role of Customer Service Liaison in and outside the Mercy Health DME department.
13) Attends required staff meetings and in-services.
14) Participates in the orientation and education of new employees.
15) Maintains competencies.
16) Monthly on-call rotation.
17) Maintains the office in a clean organized and safe place to work.
18) Performs other duties as assigned including but not limited to: Entry of store referrals completion of crutch forms and CPM billing.
19) Has the ability to commute between facilities to provide coverage for PTO LOA and vacancies.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Mercy Health is an equal opportunity employer.
What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
DME - Youngstown DME/InfusionIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
