Lead Software Engineer

Were building the AI-driven future of customer success from retention to growth!

Gainsight is the AI-powered retention engine behind the worlds most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2000 companies trust Gainsights applications and AI agents to drive learning adoption community connection and success for their customers. To explore how our suite of solutions is shaping the future of customer success check out the link.

About This Role:

Were looking for a full-time Lead Software Engineer to join our Engineering team reporting to the Senior Director - Engineering.This role is a hybrid role based out of Bengaluru.

In this role youll play a key role in building and maintaining scalable high-performance platform core services including Auth&Auth API Services Data Models & Data pipelines from/to external systems by utilising your strong expertise in Core Java Spring Framework Angular API development MongoDB PostgreSQL Neo4j Apache Kafka and AWS. This is a great opportunity for someone who thrives in a dynamic cloud-native development environment and enjoys working cross-functionally with teams like product management design technical operations and product support. The ideal candidate brings strong skills in backend development with a focus on quality performance and potential use of Data processing stacks.

What Youll Do:

• Design develop and maintain robust backend applications using Core Java Spring Boot Python and .

• Build and manage RESTful APIs and microservices for scalable integrations.

• Develop dynamic responsive front-end applications using Angular.

• Work with MongoDB Neo4j and PostgreSQL for schema design data modeling and performance optimization.

• Develop and manage external systems integrations using API / Event-based pipelines

• Deploy monitor and optimize solutions in AWS cloud environments (EC2 S3 RDS Lambda etc.).

• Collaborate with QA DevOps and Product teams for seamless delivery.

• Participate in system architecture design code reviews and technical discussions.

• Troubleshoot production issues ensure reliability and improve application performance.

• Mentor junior engineers and contribute to engineering best practices.

This is not a complete list of responsibilities and the scope of the role may evolve with the needs of the team and business.

What Were Looking For:

Must-have skills or experience:

• Over 6 years of professional development experience in backend and full-stack engineering.

• Strong expertise in Java (Core Java Spring Boot Spring Data).

• Hands-on experience with for backend services.

• Proven experience in API development and microservices architecture.

• Proficiency in Angular (latest versions) for front-end development.

• Experience with MongoDB and PostgreSQL (data modeling query optimization).

• Strong working knowledge of Apache Kafka (producers consumers streaming).

• Practical experience with AWS cloud services (EC2 S3 RDS Lambda CloudWatch etc.).

• Familiarity with CI/CD pipelines Docker Kubernetes.

• Strong understanding of design patterns clean code and scalable architecture.

• Excellent problem-solving and debugging skills.

• Ability to work independently and lead technical discussions.
  

Nice-to-have skills

• Good hands-on frontend development experience

• Exposure to Auth0 OAuth Neo4j Apache Drill & Zookeeper.

• Knowledge of caching technologies (Redis Hazelcast etc.).

• Experience with serverless and cloud-native architectures.

• Prior experience in Agile/Scrum environments.
  

Education

Bachelors/Masters degree in Computer Science Engineering or related field.

Why Youll Love It Here:

Gainsight is a place where innovation is shaped through collaboration curiosity and a shared focus on solving real-world problems. With a growing suite of products across customer success product experience community education and AI-powered relationship intelligence we continue to evolve with the needs of our customers. When people with diverse strengths a strong sense of community and true passion for our mission come together they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability trust and support that people need - not just to do the job but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD) wellness and mental health resources flexible remote work options and childcare assistance. Youll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities were passionate about helping our teammates learn grow and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you wed love to hear from you.

Additional Information:

Were committed to creating an inclusive fair and transparent hiring process. As an equal opportunity employer we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process please contact

If youre applying for a role through an Employer of Record (EOR) or contractor arrangement please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.

LI-RK2