Director, e-Commerce & New Verticals, AP Cross-Border

Team Summary 

The Cross-Border team is a global team that plays a pivotal role in the company focusing on the development and execution of Cross-Border business strategies. The Cross-Border team leverages data insights and best practices from across travel e-Commerce and emerging verticals to develop and deploy initiatives working across functions to significantly enhance Visas Cross-Border performance. 

Why this is important to Visa: 

Visas mission is to connect the world through the most innovative reliable and secure global payments network enabling individuals businesses and economies to thrive. Our Cross-Border capability is a key differentiator and component of our business model. This role will have the opportunity to contribute towards creating a single unifying strategy and investment plan with clear lines of accountability to drive the Cross-Border business forward. Reporting to the Head of Cross-Border Asia Pacific this role will be pivotal in redefining Visas Asia Pacific Cross-Border strategy and bringing it to market. 

What a Director of Cross-Border AP does at Visa: 

Strategy Development:Support the development of Visas e-Commerce & New Verticals strategy for the region designing effective strategic initiatives that focus on growing e-Commerce volumes and identifying and unlocking prioritized Cross-Border rich verticals that drive net new incremental opportunity for Visa (e.g. Gaming Education). 

Partnership Development: Identify partnership opportunities across prioritized vertical ecosystems working alongside markets and AEs to incubate new opportunities that drive preference to pay with Visa and deliver incremental opportunities for Visa. 

Solutioning and Ideation: Understand the Visa solution suite and capabilities ideating with Product teams to further enrich the proposition and drive Visa relevance and preference for ecosystem players in prioritized New Verticals. 

Cross Functional Project Management:Drive the program management of the New Verticals strategy in the region across targeted initiatives fostering productive partnerships with market and cross functional teams to drive Cross-Border performance outcomes for Visa. 

This role will be involved in shaping the strategy and execution of e-Commerce & New Verticals initiatives such as: 

• Defining strategies for targeting e-Commerce and Cross border rich verticals and segments such as Gaming and Education; to proactively identify protect and grow the Cross Border portfolio 

• Partnering with AEs to incubate new partnership opportunities within prioritized New Verticals pitching in Visas solutions and capabilities to drive Visas relevance for these ecosystem players and increase Visa share 

• Partnering with Regional Acquirer teams to design programs that open acceptance in new markets for prioritized verticals to capture net new volumes for Visa 

• Engage in solution ideation with Product colleagues enriching the proposition for New Vertical players to strengthen Visas play in these industry verticals 

• Supporting the growth of our Clients Cross border and New Verticals business through development and deployment of new tools packaged capabilities bundles and set-plays 

• Analyzing the impact of shifting Cross Border volumes across AP markets and merchants to drive insights that inform the right responses to shifting market dynamics 

• Ideating on enhancements to e-Commerce products value propositions with Product VAS and Pricing and working with market teams on go to market execution 

• Driving a structured approach to scale payment success and authorization improvement working across merchants issuers acquirers and in coordination with multiple solutions and delivery teams such as Client Services Risk Solutions Digital & Processing Solutions and Advisory 

• Defining cross-functional operating models and driving accountability with functional and market teams to deliver key initiatives. This role will need to collaborate across market and regional Sales Product Value Added Services Marketing and Advisory teams 

• Assisting in RFP responses focused on New Verticals and developing pitch materials  

Qualifications :

Successful candidates will be highly adaptable possess strong interpersonal and organizational skills and able to effectively manage multiple sub-teams and workstreams. This role requires a high degree of comfort with ambiguity creativity and the ability to work across a series of stakeholders in different market settings and functional roles to understand client and market needs and Cross-Border addition the candidate must be highly collaborative strategic analytical customer oriented and bring a structured and disciplined approach to designing and implementing Cross-Border initiatives across the region. 

What you will need: 

• Minimum 12 years of experience in product management strategy consulting innovation or partnership development 

• Minimum Bachelors Degree; MBA or Masters Degree preferred 

• In-depth knowledge of payment industry products services and technologies eCommerce and Cross-Border business 

• Excellent problem-solving organizational analytical and influencing skills 

• Strong analytical skill set and able to drive analysis of data independently 

• Experience working in a highly matrixed environment with global regional and market teams 

• Strong sense of ownership and project management skills 

• Ability to evolve strategy based on research data and industry trends 

• Excellent interpersonal skills strong verbal and written communications skills - knowledge of other Asian languages a plus 

• Experience working with cross-functional teams such as Sales Product VAS Advisory Marketing Client Services 

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time