[MSO] Senior Azure Support Engineer

Project the aim youll have

Join our Cloud Operations Unit to provide technical support and drive operational excellence for a large EU-based clients Microsoft Azure environment. Youll manage and resolve complex incidents lead problem management and ensure the stability and performance of business- critical cloud services. Work in a highly- skilled team champion IT Service Management (ITSM) best practices and collaborate with international stakeholders.

Position how youll contribute

• Resolve L3 complex incidents and service requests related to Azure infrastructure networking security and PaaS services.
• Champion and drive ITSM processes: Incident Problem Change and Service Level Management ensuring adherence to SLAs.
• Lead Root Cause Analysis (RCA) for major incidents and develop permanent fixes to prevent recurrence (Problem Management).
• Design and implement proactive monitoring alerting and automated runbooks using Azure Monitor Log Analytics and PowerShell/Python scripting.
• Collaborate with engineering and architecture teams to validate changes review new services for operational readiness and 5-8 bullet points contribute to Knowledge Base articles.
• Maintain and update technical documentation operational playbooks and disaster recovery procedures.
•  Drive continuous improvement in service reliability security and cost optimization of the Azure platform.

Qualifications :

Expectations the experience you need

• 7 years in IT with 5 years in an L2/L3 Support Operations or Reliability role focused on Microsoft Azure.
• Proven hands-on experience with core Azure services including VMs Networking (VNet DNS
• ExpressRoute) Storage Backup and Azure Monitor/Log Analytics.
• Understanding of ITSM concepts and tools (e.g. ServiceNow Jira Service Desk) specifically Incident Problem and Change Management.
• Exposure to Infrastructure as Code (Terraform) for understanding and troubleshooting automated
• deployments.
• Experience with identity and security troubleshooting (Entra ID PIM Conditional Access Defender for Cloud).
• Ability to author clear technical documentation: incident reports RCAs runbooks and support guides.
• Excellent English communication skills; comfortable collaborating with international stakeholders.

Additional skills the edge you have

• Experience with SRE principles (SLOs error budgets toil reduction).
• Experience with container diagnostics and operational support (Docker AKS).Exposure
• Azure certifications (e.g. AZ-104 AZ-500);
• ITIL Foundation or similar ITSM certification is highly valued.

Additional Information :

Our offer professional development personal growth 

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland

Remote Work :

Yes

Employment Type :

Full-time