*15 years of experience in financial services is required with experience of managing process transformation business excellence programms*Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations*Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis benchmarking VOCs etc Facilitate workshops to solve problems using human-centered design methodologies / PE / Digital Transformation assessment Help envision a way of working for how human-centered design should function in a BPO/service environment
Qualifications :
*Lean Six Sigma Six sigma tools & application Data Analytics*Familiarity to BPM tools ECM tools case management workflow management*Excellent documentation skills to create customer facing reports PowerPoint Word Excel Project Plan*Strong stakeholder management skills.*Project Management certification would be preferable Own engagements end-to-end: connect with internal and external stakeholders to understand briefs frame problem statements create roadmaps/engagement models conduct (user) research synthesize findings and imagine and prototype possible solutions Apply principles of service design/CX design/Interaction design to create meaningful journeys models interactions and service models/frameworks; an experience in prototyping and testing new services will be an advantage Own justify and quantify design decisions in proposed solutions Help choreograph the experience for individual client visits/workshops based on the problems we are looking to solve*5 years of Experience working as an SME on Financial Crime Compliance domain ( AML KYC Fraud Surveillance ) and managed multiple consulting and implementation programs*Good understanding of Financial Crime Compliance Product landscape Actimize OFSAA SAS etc and end to end implementation lifecycle*Good understanding of key regulatory guidelines impacting financial crime compliance function - FATF AML Directives BSA FATCA etc
Remote Work :
No
Employment Type :
Full-time
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more