Client Services Advisor Hybrid

This role is an essential role within our Client Operations team serving as the primary point of contact for all B2B client product and support inquiries. This role supports clients across Australia New Zealand and internationally requiring a proactive individual who thrives in a dynamic environment and excels at building strong relationships with both internal and external stakeholders. As a Client Services Advisor you will leverage your knowledge of Experian products and services along with broader industry expertise to deliver exceptional service and represent the Experian brand with excellence.

Key Responsibilities:

• Client Enquiries Management: Handle daily client enquiries through a variety of different channels providing accurate information and solutions; striving for first-time resolution and ensuring exceptional client service.
• Client Request Coordination: Manage and address client requests efficiently and within agreed SLAs offering education and guidance as needed.
• Internal Collaboration: Work closely with Experian teams on more complex support matters to resolve client requests ensuring a seamless and coordinated approach to client support. This might involve collaborating with the IT team to troubleshoot a technical issue affecting multiple clients.
• Administrative Tasks: Execute various administrative responsibilities including processing client requests and maintaining accurate records.
• Ideal candidates possess proven experience in high-paced client service environments strong problem-solving abilities and a commitment to continuous improvement and excellence in B2B client service.

Qualifications :

More about you

• Client Service & Experience Excellence: Demonstrated ability to provide exceptional B2B client service with strong active listening and empathy skills to understand and address client needs effectively.
• Communication Proficiency: Excellent verbal and written communication skills capable of conveying information clearly and professionally in both phone and written interactions.
• Problem-Solving Ability: Strong analytical and problem-solving skills with the capacity to investigate and resolve complex client enquiries efficiently.
• Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
• Team Collaboration: Ability to work effectively both independently and as part of a team fostering positive relationships with colleagues and stakeholders to achieve common goals.

Additional Information :

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible working environment hybrid model
• Flexible time off including volunteer time off personal leaves and paid holidays
• 17 weeks of Paid Parental Leave family care leave and up to 5 days study leave

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time