Business Operations Analyst
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Job Location:
Helena, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Why should you keep reading and consider working here
We know you have other work options but we ask you to consider working with us at the State of Montana Department of Administration. Our foundation of success is having effective working relationships built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed.
What is this career opportunity
General Services Division (GSD) is a dynamic agency comprised of Capitol Facilities Maintenance Real Property & Leasing Surplus Property & Recycling and State Print & Mail. GSD Headquarters is seeking an Operations Analyst to join their central operations team at the direction of the Chief of Operations. Key functions include anticipating the relationship between demand staffing and service level developing simple controlled processes that reduce error and tracking and using data analytics that inform and support business decisions. This position is responsible for engaging division leadership and providing operational oversight to facilitate resource forecasting and process optimization. The ideal Operations Analyst is a highly organized self-motivated professional that will support the ongoing visibility of emerging issues and long-term business solutions in the division.
You can learn more about the Department of Administrations General Services Division here.
Responsibilities include:
Actively engages in strategic planning content management and client success management;
Develops policy and procedures and administers GSD policy database;
Asset management: central fleet oversight and other general asset analysis;
Works with GSD business units to develop standard operating procedures documenting workflow and process steps;
Manages projects initiatives proposals business campaigns and presentations;
Works with GSD leadership and staff to determine project requirements and liaise with the business and technical experts who can assist in developing solutions;
Ensures that initiatives are executed in alignment with department and division goals;
Defines and builds new business operations processes that optimizes efficiency and reduces error;
Responsible for risk management and control including the ongoing process of risk identification and documentation;
Support the development of safety and emergency response plans;
Ensures that staff works in accordance with the approved operating policies procedures practices and methods;
Ensures consistency among GSDs customer delivery services and solicits feedback from stakeholders to consistency and relevance of provided services;
Ensures that contract performance standards are being met and provides oversight to vendors to ensure contract compliance;
What are we looking for
Education and Experience:
Bachelors degree in business or related field and two years applicable experience.
Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:
Knowledge of:
Principles of project management and methodologies;
Business Science Techniques and Strategic planning;
Basic principles of risk management.
Think critically and use iterative thinking abilities when solving problems;
Aggregate data from many sources normalize data and analyze data accordingly
Effectively communicate both orally and in writing;
Be engaged be curious and open-minded to potential solutions;
Identify problems and establish strategies to address them;
Take reasonable risk and use sound judgement within areas of responsibility;
Negotiate and resolve conflicts with various stakeholders and build consensus among groups with opposing opinions;
Coordinate and lead efforts of teams with multiple individuals;
Work plan and organize independently with integrity and honesty and minimal supervision;
Deliver outstanding customer service;
Establish objectives and priorities based on goals and general direction provided by management;
Use project management best practices;
Study systems processes and methods to recognize patterns or inefficiencies;
Determine priorities in a changing environment and adjust workload accordingly;
Does this sound like you
Please tell us how and why by submitting your resume cover letter and three professional business references. (Please Note: You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your hard work
Ø Look here to see the additional benefits! They include:
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more
Ø Public Service Loan Forgiveness (PSLF) Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!
Other important information to be aware of.
This position requires the successful completion of a criminal background check.
Only online applications are accepted. By applying online you are able to receive updates and monitor the status of your application.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
The Montana Department of Labor & Industry wants to help both employees and employers to be happy on the job. We take seriously our mission to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities. Our agenc ... View more
