Front Desk Agent Baywatch Resort
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Job Location:
Traverse City, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Baywatch & Beach Haus Resorts are currently seeking enthusiastic individuals to join our year-round team. As a Front Desk Agent you will play a key role in delivering outstanding customer service to our guests while also handling routine administrative tasks to ensure smooth and accurate hotel operations.
Front Desk Clerk Job Description
Our Hotel Front Desk Agents serve as our guests first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and work experience in the hotel industry wed love to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Up-sell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software preferred
- Understanding of how travel planning websites operate like and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Benefits
- Medical dental vision life and short-term disability insurance
- 401k with match
- Lodging discounts
- Paid Time Off
- Holiday Pay
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Hotel Investment Services, Inc. offers hotel management and consulting services that create exceptional guest experiences, employee growth & strong financial returns for property owners. HIS manages a diverse portfolio of boutique hotels, award winning resorts, golf and wedding destin ... View more
