Lead ServiceNow Developer

KEY RESPONSIBILITIES

• Lead and mentor a team of ServiceNow developers in BAU support platform enhancements and project implementations.
• Drive strategic optimization of ServiceNow ITSM and ITOM modules to align with business goals and improve operational efficiency.
• Champion workflow automation using Flow Designer scripting and ServiceNow AI capabilities to streamline processes and reduce manual effort.
• Oversee and enhance Discovery configurations ensuring accurate CI population and effective mapping of infrastructure and cloud environments and Service mapping.
• Design implement and maintain integrations with upstream and downstream IT systems using REST/SOAP APIs.
• Customize and manage the Employee Center portal CAB Workbench and user interfaces to improve usability and end-user experience.
• Ensure platform reliability through proactive monitoring performance tuning and timely resolution of issues and defects.
• Collaborate with IT support teams to improve service delivery reduce turnaround times and enhance support workflows.
• Implement and continuously improve core ITSM workflows including Incident Problem Change and Service Request Management.
• Manage platform components such as Scheduled Jobs Script Includes Business Rules and automation scripts to support scalable operations.
• Design and publish dashboards and reports to provide visibility into performance metrics and support data-driven decision-making.
• Engage with stakeholders and product owners to understand business needs and deliver maintainable scalable solutions.
• Stay current with ServiceNow best practices especially in AI automation and platform capabilities relevant to your subscribed modules.
• Promote a culture of continuous improvement leveraging user feedback and analytics to enhance platform functionality and user satisfaction.

Requirements:

• Bachelors degree in Computer Science Information Technology or related field.
• Relevant ServiceNow training in ITSM Discovery and scripting modules
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist preferred.
• ITIL Foundation certification desirable.
• Minimum of 5 years of hands-on experience in ServiceNow development with JavaScript/Glide Scripting Rest/SOAP API.
• Proven track record with ServiceNow ITSM modules and Discovery implementation.
• Experience with form customization API integration and dashboard/report creation.
• Demonstrated experience in troubleshooting platform issues and scripting errors.
• Strong problem-solving and analytical skills.
• Proactive approach to continuous improvement and platform reliability.
• Effective communication with technical and non-technical stakeholders.
• Ability to lead work independently and manage priorities in a fast-paced environment