Concession Worker (Bingo)

Concession Worker

SUMMARYResponsible for filling all food orders for Bingo Concessions. This position will train in and perform both cashier and cook functions including food orders delivery operating the POS (point-of-sale) register prep food orders and delivery. Schedule will reflect business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure customer satisfaction through prompt efficient and friendly service.
• Checks out bank and operates cash register.
• Verify check-in and cash register reconciliation and prepare shift end check-out and cash register reconciliation.
• Promptly accepts customer bill and payments processing cash credit card coupons or comps.
• When the food order is ready promptly deliver the order to the guest.
• Dispense beverage orders including soft drinks and hot drinks.
• Assist with food preparation including pizza making cutting and slicing condiments replenishing supplies as needed.
• Prepare cooked foods to order.
• Ensure that food items are handled in a healthful and safe manner at all times adhering to food handling standards and practices at all times.
• At the beginning and end of each shift check supply needs and replenish accordingly.
• Promotes a clean safe and healthy work environment for employees and guests. Promptly reports all concerns to venue Food & Beverage Supervisor.
• Ensure that the operation of equipment tools and materials are handled in a safe manner.
• Follow proper service procedures as outlined in the training manual pertaining to the foodservice venue working in.
• Communicate with supervisor to resolve any guest questions in a timely manner. Comply with all property and department policies practices and procedures. Contribute to a safe work environment through compliance with established safety guidelines identifying potential safety hazards and reporting same to the appropriate person for proper resolution. Maintain a professional department company and community reputation.
• Assist other servers with all of the above to ensure total Teamwork.
• Complete all side work in a timely and satisfactory manner to ensure a clean neat work area with adequate supply level. Side work lists to be followed.
• Operates concession equipment includes grill and fryer.
• Report any complaints problems or positive remarks to the venue Food & Beverage supervisor.
• Follows all appropriate rules and regulations regarding food storage preparation and service including safe handling procedures.
• Maintains a safe and healthy food service environment while delivering excellent customer service to customers.
• Provides excellent customer service in a demanding fast-paced environment.
• Processes the food order on POS system (point of sale) returns correct change. Follows cash handling policies and procedures.
• Follows company safety and security policies and procedures. Reports accidents injuries and unsafe conditions.
• Maintains a positive restaurant culture.
• Maintains sanitation health and safety standards in work areas. Cleans scrubs and polishes counters tables dishes and other equipment.
• Performs related duties as assigned.
• Takes responsibility to know understand and comply with established company and departmental policies and procedures.
• Must comply complete and maintain all assigned online training programs before due dates.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS REPORTS DOCUMENTS CONVERSATIONS ETC. A breach of confidentiality will be subject to appropriate disciplinary action up to and including termination from employment.
• Responsible for practicing safe work habits in the performance of the job.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.

QUALIFICATION REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous cash handling experience.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Basic understanding of professional cooking.
• Ability to read and follow recipes.
• Basic math skills
• Ability to multitask.
• Ability to use cleaning products.
• Have a high degree of judgment.
• Take directions and guidance from venue Supervisor.
• Must be able to work both independently and dependently as a member of a team.
• Excellent problem resolution skills.
• Must be a motivated self-starter.
• Excellent verbal written and interpersonal communication skills.
• Professional appearance.
• Proficient in managing all aspects of cash handling.
• Strong attention to detail the ability to multitask and must possess strong communication skills.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks including evenings weekends and holidays. Must maintain excellent attendance.

EDUCATION AND/OR EXPERIENCE

(G7/S1-3 DOE)

• High School Diploma or GED required;
• One (1) year or more in food preparation culinary cooking customer service cashier experience or similar field;
• or an equivalent combination of experience certification or training.

(G8/S1-3 DOE)

• Associate Degree in Culinary Arts Business Management Marketing or Hospitality or related field required;
• Three (3) years or more in food preparation cashier and culinary cook;
• or an equivalent combination of education training certification or experience.

SUPERVISORY RESPONSIBILITIESNo supervisory responsibilities

SAFETY REQUIREMENTSSafety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLSAbility to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLSAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to perform these operations using units of American money and weight measurement volume and distance.

REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person while on the phone while using intercom/microphone and in writing.

CERTIFICATES LICENSE AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma GED Degree and Certificates). if applicable.
• Must be able to obtain and maintain a food handlers certification within 90 days of employment.
• Must be able to pass a complete background investigation.
• Must be able to pass a drug/alcohol screening.
• Not required to have a drivers license but preferred.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours) walk sit and use hands and fingers handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the duties of the position the employee is frequently exposed to moving mechanical parts and fumes tobacco smoke or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor the noise level increases too loud. This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical Dental Vision and Prescription coverage to keep you healthy.
• Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
• Telemedicine: Access healthcare professionals from the comfort of your home.
• Short Term and Long-Term Disability: Support when you need it most.
• Employee Assistance Plan (EAP): Get help with personal and professional challenges.
• Supplemental Products: Enhance your coverage with options like Flexible Spending Account Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
• Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Enroll in benefits once yearly during open enrollment.
• Eligibility: All permanent full-time employees (30 hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at

If you have any questions or concerns please reach out to Josephine at ext. 3041.