ITSM Process Owner

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Taguig

Work Setup: Hybrid (4 times a month RTO)

Headcount: 1

Shift: Mid Shift

Status: Hiring ASAP

Responsibilities:

Drive the delivery of Enterprise Technology reporting and service level agreement requirements
Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes
Create and maintain the Reporting and Service Level Agreement (SLA) policy manual
Design deliver and maintain the ownership of reporting for defined Enterprise Technology Governance meetings
Oversight for the delivery of Enterprise Technology Power BI dashboards
Responsible for the development of quality Reporting and SLA Knowledge articles
Engage with the customer community via outreach programs for technology awareness knowledge enhancement and IT communications.

Requirements:

3 to 5 years of prior experience in a process ownership role or as a manager of a service governance organization
Experience leading a horizontal organization responsible for developing revising and executing operational-level ITSM processes
Lifecycle management of ITSM processes at the enterprise level
Experienced in creating reports through Power BI Dashboard

Location: Taguig Work Setup: Hybrid (4 times a month RTO) Headcount: 1 Shift: Mid Shift Status: Hiring ASAP Responsibilities: Drive the delivery of Enterprise Technology reporting and service level agreement requirementsDrive the development of Service Delivery Dashboards for IT stakeholders to revi...