IT Support Specialist French Speaker

Your Title: IT Support Specialist - French Speaker

Job Location: Kraków Poland

Our Department: Customer Success

About the Role

Ready to launch your career in tech support and master the ITIL framework Join our Customer Success team in Kraków as the frontline expert for our Central European customers using innovative software for the Forestry industry!

If you are fluent in French and English love technical problem-solving and have a passion for providing world-class support we want to hear from you!

Why This Role is Exciting

As the Helpdesk Support Specialist you are the crucial single point of contact for our customers. Youll move beyond basic support to master ITIL standards (Incident Management Service Request Fulfillment) and use advanced tools like Salesforce and Jira to make a real impact on customer satisfaction.

What Youll Be Doing

• Be the Expert: Handle all support requests and incidents via phone email and customer portal.

• Solve & Escalate: Use your strong troubleshooting skills and our knowledge base to aim for first-contact resolution. For complex issues youll ensure flawless documentation and smooth escalation to expert teams.

• Customer Communication: Keep customers informed with clear regular status updates while strictly adhering to established Service Level Agreements (SLAs).

• Continuous Improvement: Contribute directly to our success by documenting solutions and proposing new ways to enhance our support processes including utilizing Generative AI tools.

What Skills & Experience You Should Bring

• Bilingual Fluency: Fluent verbal and written communication in French and English (B2 level) is required. (German skills are a strong bonus!)

• Problem Solver: Comfortable with basic IT troubleshooting and thrive under pressure.

• Customer Focus: A genuine passion for helping people and adapting your communication style for any user technical or not.

• Organizational Whiz: Excellent time management skills to efficiently juggle multiple priorities and manage a sense of urgency.

• Tech-Curious: Excited to learn new technologies and embrace standard industry tools (Salesforce Jira).

Job Location

Hybrid in our office in Kraków Poland.

About Our Company

Based at our offices in Kraków Poland you will enjoy working for an innovative and global company amongst a great team environment where people love working with leading technology solutions.

At Trimble youll find the inspiration and opportunity to be yourself and thrive. Our global community is passionate about bringing new ideas and innovations to life and building a better more sustainable future.

Please Note: Only applicants who are legally entitled to work in the EU will be considered.

Our Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong Grow Innovate.

At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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