Fraud Alert Specialist (Dutch speaking)

Fraud scams and financial-economic crime... have we captured your attention Exciting topics right If you find this intriguing then this job might be for you! ING is currently looking for a Fraud Alert Specialist to join our team and help prevent fraud and scams.

Important before you read on

Mastering the Dutch language both verbally and in writing is a prerequisite for applying.

Your work environment

You will be working within INGs Supercircle Fraud Service Center contributing to protecting our customers against fraud and scams. Your main task is to minimize the impact of fraud on customers and ING.

What you will do

As a Fraud Alert Specialist you will be responsible for handling system-driven alerts detecting irregularities indicating (possible) fraud or scams managing inbound and outbound calls and performing various back-office responsibilities include handling fraud cases where ING customers have suffered financial damage implementing preventive measures to avoid further harm and assessing and allocating compensation. The work involves both real-time and non-real-time tasks.

Who are we looking for

We are seeking someone with a proactive attitude and a strong determination to get things done. You should be motivated precise and flexible enjoying working in a selforganizing team. Attention to detail and a commitment to the highest quality are crucial to you. Additionally you should be resilient to stress and able to handle peak workloads. Swiftly transitioning between different workstreams is also within your capabilities.

As a fraud fighter you are also an ambassador of ING values. These values are significant to us as an organization and we expect you to embody them.

Firstly your skills as a Fraud Alert Specialist

• You are communicatively skilled an attentive listener and are stress-resistant.
• Strong in problem analysis quickly getting to the core.
• Detail-oriented proactive skilled in judgment and very precise in documenting (research) data in systems.
• Ensuring the highest quality of risk management.
• Proficient in both Dutch and English verbally and in now.

The basic requirements

• Possession of an HBO/WO diploma.
• Additionally its important to have WFT-basic certification (or be willing to obtain it).
• Affinity with the main laws and regulations regarding fraud scams and financialeconomic crime.
• Availability from Monday to Sunday between 7:00 24:00.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile so new ideas come to life faster

Want to apply directly

Upload your CV and motivation letter by clicking the Apply note multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!