Project Coordinator
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Job Location:
Holland, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Holland Michigan United StatesJob ID:
R0107421Date Posted:
Company Name:
J.R. AUTOMATION TECHNOLOGIES LLCProfession (Job Category):
Project/Program ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity:
JR Automation is seeking a Project Coordinator to support our Aftermarket Service and Support division. The Service and Support team is responsible for providing preventive maintenance emergency on-site support training remote support troubleshooting and repair services on all JR Automation systems. As the Project Coordinator you will be primarily responsible for sales order and job creation scheduling service technicians coordinating logistics of equipment transportation communication with customers and assisting with billing and collection activities.
Join us as a Project Coordinator in Holland MI as we work together to bring innovative automation solutions to life.
How Youll Make an Impact:
- Schedule and coordinate logistics for service technician travel and equipment transportation.
- Communicate with customers regarding appointment times arrival dates and other service-related needs.
- Assist field service team members with billing and collections.
- Support the administration of warranty claims.
- Track and report KPIs such as service response time completion rate backlog and more.
- Provide administrative support to field service management and team members as needed.
- Assist with sales order and job creation.
- Ensure all time expenses and reports are completed and attributed to each project.
- Calculate and determine charges for customer invoices.
- Resolve billing errors flagged by staff or customers.
- Collaborate with Lifecycle Management leadership Finance and Accounting teams.
- Follow up on outstanding open purchase orders.
- Ensure bills are submitted for payment in a timely manner.
- Compare purchase orders prices terms of payment and other charges.
- Assist with dispatching technicians as needed.
- Open new jobs for service technician visits.
- Order parts for technicians performing service calls or preventative maintenance.
- Track parts to ensure timely arrival aligned with technician schedules.
- Other duties as assigned.
Note: This list of responsibilities is by no means inclusive; however it is intended to be a guideline for activities.
What Youll Bring:
- Former JR Automation experience or experience in the automation industry is strongly preferred.
- Associate degree or advanced education; Bachelors related experience or equivalent of preferred.
- Prior experience in customer support or project coordinating preferred.
- Strong interpersonal skills and decision-making abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and work independently.
- Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint).
- Experience using CRM software is a plus.
- Knowledge of service scheduling and dispatching systems is a plus.
Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen physical examination and background check.
Company Overview:
At JR Automation A Hitachi Group Company we discover potential reimagine limits and advance industry. When faced with a problem we find a solution. Together we push whats possible to automate for tomorrow.
Join our team of 2000 at one of our 20 facilities around the world and be a part of the most experienced team of advanced automation integrators.
Fueled by Possible.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at JR Automation please send the nature of request and contact information to Queries other than accommodation requests will not be responded to.
Required Experience:
IC
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
