Desktop Support Engineer

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary: As a Technology Support Engineer you will engage in resolving incidents and problems across various business system components ensuring operational stability. Your typical day will involve collaborating with service management teams and vendors creating and implementing Requests for Change and updating knowledge base articles to enhance troubleshooting effectiveness. You will play a crucial role in maintaining the integrity of business operations through proactive problem-solving and support activities. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the creation and implementation of Requests for Change to improve system functionality.- Update and maintain knowledge base articles to facilitate effective troubleshooting.- Collaborate with vendors to analyze issues and contribute to their resolution.- Engage in continuous learning to enhance technical skills and support capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with incident management systems and ticketing tools.- Understanding of network configurations and troubleshooting techniques.- Ability to communicate technical information effectively to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.