Telecom Administrator
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Title : Telecom Administrator
Location : Austin TX(Onsite)
Responsibilities of a with expertise in:
- RSA Remote Access Solutions
- Global Protect Remote Access Solutions
- Citrix Phone Platform
Responsibilities of a Telecom Administrator
Remote Access Management
- Configure manage and support RSA SecureID for secure remote access.
- Administer GlobalProtect VPN solutions to ensure secure connectivity for remote users.
- Monitor and troubleshoot remote access issues ensuring high availability and performance.
Citrix Phone Platform Administration
- Manage and maintain the Citrix telephony infrastructure including virtual desktop integration with phone systems.
- Support end-user configurations and resolve issues related to Citrix-based voice services.
- Coordinate with Citrix and telecom vendors for updates patches and escalations.
Security & Compliance
- Ensure remote access solutions comply with organizational security policies.
- Implement multi-factor authentication and access control policies.
- Conduct regular audits and reviews of remote access logs and configurations.
User Support & Troubleshooting
- Provide technical support for remote access and telephony-related issues.
- Assist users with VPN setup token registration and Citrix phone configurations.
- Document and resolve incidents in coordination with helpdesk and IT teams.
Monitoring & Reporting
- Monitor system performance and usage of RSA GlobalProtect and Citrix platforms.
- Generate reports on access patterns usage statistics and system health.
- Proactively identify and resolve potential issues to minimize downtime.
Collaboration & Documentation
- Work closely with network security and infrastructure teams to ensure seamless integration.
Key Skills
- Baan
- Feed
- CSSD
- Administrative
- Budgeting
