Automotive Service Advisor

Greenville, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title Automotive Service Advisors

$53K base
Work Schedule 10am-7pm (or) 11am-8pm > shift.
Work from Home Mondays and Fridays ( in office Tues Wed Thurs )
1st month in office everyday for training.

Location Greenville SC

Salary Range: $53000

JOB #. 8GUSSAFEGD

*** Compensation: Up to $25.96 per hour (non-negotiable)
Schedule: Full-time with full benefits

*** Work from home / Remote > Only Monday & Friday

Job Overview:

Training Period (Approx. 1 Month):
Post-Training: Hybrid schedule:
In-office: Tuesday through Thursday

*** This position is upselling customers to buy additional warranties on new car purchases.

*** This position provides support to agents clients and customers by adjudicating claims providing claims status and resolving or escalating customer issues.

The claims adjuster ensures proper documentation adjudicates per the terms and conditions of the contract utilizing available resources and meet schedule expectations informing management of any changes.

Automotive Service Industry Experience (Required: 3 Years)

*** Experience as a Service Advisor Parts Advisor or Automotive Technician.***

*** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.

*** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.

Job Responsibilities:

Handles claims related calls per work schedule performing within defined metrics
Manages the car inspection when claim is over a certain amount or fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients agents and contract terms and conditions
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role

Job Requirements:

High School Diploma or equivalent
3 years of experience within Automotive Service Industry > Required (Technician/Mechanic Service Advisors Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must be able to successfully pass a background check

Company Benefits:

Auxiliary Medical Prescription Dental and Vision Insurance
Registered Retirement Savings Plan
Long-Term Disability Insurance
Life Insurance
Pet Insurance
Paid Holidays and Paid Time Off
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement Program
Ongoing Training & Personal Develop