Application Support Specialist

Job role: Application Support Specialist

Duration: 3 Months CTH

Location: Onsite 5 days a week in Las Vegas NV 89139

Team Size & Structure:

• Works as escalation point from Help Desk
• Cross-functional with IT Client Ops and Vendor support
• This will bring the team to 3 people

Daily Duties/% of Time Doing What:
Maintain and program Micros POS system (primary responsibility)
Configure deploy and maintain hardware/software across hotel casino bar and front-of-house systems
Perform backups/restores and review logs for abnormal activity
Application support for Aristocrat Gaming Oracle Fusion Bartec Lotus Notes Visual Basic
Cross-train and support other IT functions as needed
Ensure compliance with Gaming Control Board regulations and company SOPs
Provide escalated customer-facing support with strong guest service focus
Maintain communication with managers vendors and team members

Top 3 Technical Requirements:
Micros POS (configuration deployment programming maintenance)
Aristocrat Gaming Oracle Fusion system support
General IT hardware/software deployment troubleshooting and escalated support

Top 3 Nice to Haves:
Experience with Bartec application (hospitality operations)
Lotus Notes and Visual Basic programming
Casino/hospitality industry IT support background

Official Job Description -

Maintains the Micros POS system and performs Micros POS programming.
Configures deploys and maintains computer hardware and software.
Other programming and implementation (Lotus Notes Visual Basic etc.) as needed.
Performs routine backups and restores.
Reviews various computer system logs for abnormal activity.
Cross-trained in selected other IT functions.
Follows SOPs and updates SOP appropriately.
Ensures computing systems are operating in compliance with the Gaming Control Board regulations.
Maintains a high quality of guest service according to client STYLE.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adheres to all appearance and uniform standards.
Maintains an open line of communication with Managers.
Maintains a positive and professional demeanor during all interactions with guest fellow Team Members and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance to all scheduled shifts is considered an essential function of the job. Arriving on-time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.