Desktop Support Technician
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID: VA-777729 ()
Onsite/Local Telecom/AV/Desktop Support Technician with POTS/VoIP/Mobile helpdesk/Ticketing desktops/laptops/printers diagnostics/reconciliation/Troubleshooting and Inventory/Asset Management experience
Location: Richmond VA (DGS)
Duration: 12 Months
Interview: In Person Only
Onsite is required.
Skills:
Telecommunications skills (POTS lines VoIP and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk Accu*ly log and resolve tickets. Serve as a point of contact. Escalate when necessary Required 2 Years
Customer Oriented and Team Player Required 3 Years
Computer diagnostics and remediation Required 3 Years
Strong ability to effectively communicate Required 3 Years
Additional duties as needed. Required
Top Technical Skills:
Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accu* records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
