Senior Program Manager Energy Market Expansion

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 08-10-2025

Vacancies: 1 Vacancy

Job Summary

Description

Our team

Were the Market Development team an agile and entrepreneurial team whos on a transformative journey to bring Canadians the best-in-class digital-by-design solutions to help them save time money and effort. Were curious innovative and we love having fun while solving challenges! If that sounds exciting you might be the perfect addition to our team!

What youll do and what well accomplish together

Were seeking a seasoned program & strategy manager to support the exciting work were doing to deliver and expand SmartEnergy our TELUS energy management product. You will spearhead the delivery of our partner program composed of multiple cross-functional initiatives by acting as a critical liaison across our business-to-business-to-consumer (B2B2C) partnerships. You will use your leadership and program management expertise to lead execution design rally stakeholders and partners to deliver our commitments roadmap scope timeline and budget. You will also flex your strategy skills to develop and manage your own initiatives and consult on others. This is a senior-level individual contributor role that will report to the Director Market Development.

Heres how

Own the consolidated program plan interlocking with workstream project managers and stakeholders on scope timeline and budget.
Define the strategy and act as project manager in the execution of selected high-impact or high-complexity initiatives.
Create standard operating procedures for managing the transfer of customer data between partners and TELUS systems providing to guidance to supporting team members as necessary
Establish customer outreach processes and templates according to TELUS brand standards and in partnership with marketingTrack leads through to conversion and partner cost recovery
Work with key stakeholders in marketing to set the strategy to drive upsell cross-sell and retention opportunities at key customer journey points
Establish program KPIs targets and reporting cadence to executive stakeholders
Monitor churn escalations upsell / conversion of trialists within the acquired base while reporting on product intensity
Collaborate with Products & Services and marketing to refresh partner offers based on feedback performance and the competitive landscape
Support partners and vendors in customer escalations and issues management
Primary point of contact for TELUS channels involved in partnership execution
Establish and maintain efficient program governance and executive-level communication enabling swift decision-making and adaptation.
Nurture strong collaborative relationships with the project teams to proactively identify raise and mitigate risk blockers and issues.
Coach and mentor junior strategy & project managers.

Qualifications

What you bring

Demonstrated extensive (5 years) program management experience with large-scale programs where priorities scope and timeline can change frequently preferably within the telecommunications or technology industries.
Demonstrated experience (5 years) in strategy product management marketing or customer experience with a focus on both planning & execution.
Proven leadership skills to independently and without direct authority drive collaboration across large and highly matrixed organizations with an ability to initiate develop and maintain effective relationships.
Superior strategic thinking skills with the ability to turn customer and business data into insights and develop innovative strategies.
Developed analytical mindset with ability to frame a problem formulate hypothesis realize analysis and develop recommendations combined with proficiency in understanding & manipulating data to provide supporting evidence.
High comfort level in managing & prioritizing multiple initiatives simultaneously and calmly navigate ambiguity and high-pressure situations.
Agility to frequently switch between strategic-level and hands-on work.
Ability to gain buy-in from all levels of a large organization including senior leadership by leveraging your strong storytelling presentation and negotiation skills.
Strong ability to establish and build working relationships guide collaborative problem solving and provide constructive feedback

Great-to-haves

Certification in project management and/or change management (e.g. PMP Six Sigma Agile PMI-ACP AgilePM CSM Prosci CCMP).
Experience in the Canadian telecommunications entertainment or technology market.
Bilingual French/English

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Required Experience:

Manager

Description Our teamWere the Market Development team an agile and entrepreneurial team whos on a transformative journey to bring Canadians the best-in-class digital-by-design solutions to help them save time money and effort. Were curious innovative and we love having fun while solving challenges! I...