Part Time Customer Support Team Member- Sales and Service Hub
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Support Team Member- Sales and Service Hub your role is to deliver a positive post service experience to the customer and effectively resolve issues in a timely manner.
Key responsibilities for the role are:
- Deliver a positive post service experience and prompt resolution of delivery or product issues Ensure timely scheduling of customer deliveries
- Manage SolvUp cases and process supplier claims accurately for timely payment
- Escalate operational process gaps and work with internal stakeholder to resolve
- Work collaboratively with Supply Chain Stores and Suppliers to resolve queries and enhance the customer experience
- Undertake all activities in accordance with compliance and legislative requirements with particular emphasis on Consumer Law and Safety;
- Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
- Escalate issues in line with established processes and provide information and input for business investigations as required.
Qualifications :
Key competencies for the role are:
Customer focus: does everything through the eyes of the customer
Demonstrate Self Awareness: Uses feedback and reflection to gain insight into personal strength and weaknesses
Drives Results: consistently achieves results even under tough circumstances
Preferred experience:
- Frontline customer service
- Retail instore sales or administration
- Microsoft Office suite
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, cons ... View more
