Tour Guide

Location: Louisville KY US

Careers that unlock the magic of human connection

Pernod Ricard is a global premium spirits and wine company. Were the team behind leading brands such as ABSOLUT Vodka Jameson Irish Whiskey Malibu Kahlúa Liqueur Beefeater Gin and Avión Tequila as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word convivialitéit means human connection authenticity friendly and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here we are team players dream makers trailblazers movers and (cocktail) shakers. We have a passion for living life to the fullest making new friends every day and realizing our potential as people and as a business!

The hourly range for this role based in Kentucky is $18.25 to $22.75. The range will vary if outside of this location. Base salaries Hourly Rates are determined during our interview process by assessing a candidatesexperience skills against internal peers and against the scope and responsibilities of the position

Job Summary

The Tour Guide acts as the face of Rabbit Hole Distillery providing a memorable and educational experience for distillery guests in an active production facility.

Roles & Responsibilities

• Hosting premium and high-level tours & tastings and conducting brand education for sales/marketing purposes
• Possess and masterfully convey a full understanding of Rabbit Hole Distillerys bourbon products and bourbon-making process
• Lead daily distillery tours and bourbon tastings. This includes special events at The Overlook Bar. Providing an optimal customer service experience for guests
• Assist visitors in their selection of merchandise and be an influential factor in their choice of bourbon

Skills & Requirements

• Strong organization time management and strategic planning skills
• Outstanding oral and written communication skills
• Strong interpersonal skills to connect and build rapport with empathy and understanding
• Ability to be flexible improvise and adapt
• Ability to speak and interact with guests for a minimum of four hours a day
• Knowledge of safety protocols
• Knowledge of bar/kitchen operations
• Knowledge of brand and distilling
• Knowledge of Microsoft Office (e.g. outlook teams excel)
• Knowledge of event scheduling software (e.g. AnyRoad)
• Knowledge of billing software (e.g. Shopify)
• Willingness to work evenings and weekends

Education & Experience

• High school diploma bachelors in relevant field (e.g. hospitality business communications marketing) preferred
• Must be at least 21 years of age

When you join Pernod Ricard youll experience a workplace that is rich in heritage driven by our iconic brands and a long-standing commitment to sustainability safety and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived they drive our behaviors and its what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide ones most meaningful contribution. We offer a flexible work policy with most of our positions offering a hybrid or remote option. As a global employer we understand that not everyones working hours are the same and we empower our employees to work the hours that make the most sense for their and their teams schedules.

We offer employees great benefits and perks to toast to a life filled with support. Check out for details.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability training and experience and does not and will not discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race color religion sex age disability national origin citizenship marital status sexual orientation gender identity genetic information military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process contact your talent acquisition manager.

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