Guest Services Representative My Place Hotel – Mt. Pleasant, WI

Guest Services Representative

My Place Hotel - Mt. Pleasant WI
Starting at $15/hour Part/Full time Monthly Bonus Potential

Are you ready to join a team dedicated to delivering exceptional guest experiences My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to be the welcoming face of our property. If youre dependable organized and enjoy helping others this is the perfect opportunity to grow in a supportive environment.

What Youll Do

As a Guest Services Representative youll play a key role in ensuring every guest enjoys a seamless stay:

Guest Interaction

• Warmly welcome and assist guests during check-in and check-out.

• Manage reservations and accurately process room charges taxes My Store purchases and pet fees.

Guest Assistance

• Serve as a knowledgeable resource for hotel amenities local attractions restaurants shopping and churches.

• Address guest concerns promptly and professionally.

Telephone Management

• Operate the phone system with proper etiquette.

• Take and transfer calls manage wake-up calls and record messages accurately.

Financial Transactions

• Process credit card authorizations handle cash transactions and issue change accurately.

Administrative Duties

• Maintain organized daily records including Night Audit Checklists cash logs and call logs.

• Update the Front Desk Log and promptly report issues to the General Manager.

Safety & Security

• Follow all safety protocols.

• Regularly inspect the property including floors stairwells doors and lighting.

Loyalty Promotion

• Promote the Stay Rewarded loyalty program to build guest satisfaction and return business.

Housekeeping & Cleaning Support

• Assist with laundry stocking sanitizing public areas and preparing coffee stations.

• Help ensure entrances and sidewalks are clear of snow and ice.

• Deliver additional guest supplies and assist housekeeping with room cleaning during high occupancy.

What Were Looking For

• Basic computer skills including Microsoft Office

• Strong verbal and written communication skills

• Excellent organization and multitasking abilities

• Dependable professional and consistent work ethic

• Attention to detail especially in financial transactions and record-keeping

Benefits

• Competitive Pay: $15/hour (Part-Time)

• Monthly Bonus Potential

• Flexible Scheduling

• Direct Deposit

• Cross-Training Opportunities

• Career Growth Potential

Ready to Elevate Your Career

If youre looking for a rewarding role in a fun supportive environment with opportunities to grow we want to hear from you! Apply today and make My Place Your Place.

Required Experience:

Unclear Seniority