Guest Services Supervisor- Shell Vino Bello Resort

We Put the World on Vacation

Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How Youll Shine:
As a Guest Services Supervisor youll set the bar of excellence for your team every day. Through positive leadership youll empower them to improve guest satisfaction by successfully resolving issues anticipating needs and exceeding expectations. While directing front and back-of-house operations youll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

How Youll Make an Impact:

• Lead the daily operation of guest service shifts including planning daily front- and back-of-house guest service operations.

• Provide proper guest check-in and check-out procedures analyze reports and communicate needs with your team

• Ensure daily checklist duties and tasks are fully completed with follow-up communications.

• Maintain room inventory accurately and efficiently.

• Administer schedule adjustments that satisfy all guest associate and financial requirements.

• Maintain positive customer and associate relationships through meaningful associate guest and owner interaction.

• Provide hands-on training development and coaching for technical and soft skills customer service approaches.

• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

What Youll Bring:

• Valid drivers license.

• Demonstrated ability to work under pressure.

• Basic leadership skills with ability to coach mentor and train staff.

• Excellent verbal and written communication as well as excellent hospitality service skills.

• Working knowledge of various computer software programs

• including property management systems.

• Comprehension and literacy for analyzing reports.

• 1 year of supervisory or management level experience.

• 1 year of hotel timeshare or hospitality service experience.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Compensation

Generally starting at $28.00 - $30.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors including but not limited to experience education skills training and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.