Risk & Payments Analyst

Burlington County, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Verify game play on casino and poker to determine accuracy of payout to detect collusion chip dumping bots and other game fraud patterns.

Verify new account sign-ups for linkages to known negative accounts.

Verify accounts where sudden changes in gaming and transaction activity is noticed.

Request and validate proof of financial instruments proof of ID and proof of address from customers where necessary.

Work with the payment gateway to resolve cases of misuse of financial instruments.

Coordinate with Payments team to resolve charge backs and help in representments.

Resolve customer cases escalated by the Sales Support and Security teams.

Maintain the quality of interactions with customers.

Attend training coaching feedback sessions and meetings as required by the team deliverables.

Escalate cases to Sales Support and/or Security team when necessary and follow-up on resolution.

Perform ad hoc tasks as required by the business to support new product launches and/or promotions.

Perform all actions with a focus on audit and compliance policies and procedures and document the same.

Support customer transactions where necessary for deposits and withdrawals through email chat and phones.

Work with the payment gateway and other financial institutions to reconcile cashier transactions.

Download chargeback transactions and co-ordinate with Security team for representments.

Contact customers when payments have to be processed differently than requested.

Resolve customer cases escalated by the Sales Support and Security teams.

Maintain the quality of interactions with customers.

Attend training coaching feedback sessions and meetings as required by the team deliverables.

Escalate cases to Sales Support and/or Security team when necessary and follow-up on resolution.

Perform ad hoc tasks as required by the business to support new product launches and/or promotions.

Qualifications :

Bachelors degree and/or equivalent experience.

Must understand the current security threats model and demonstrate a strong willingness to stay at the forefront of security developments.

Knowledge of risk assessment methodologies policies and standards.

Working knowledge of common security impacted regulations and/or standards such as ISO/IEC 27001/2 NIST Sarbanes-Oxley.

Experience with audit processes and disciplines including third party risk management.

Experience with development and administration of risk assessments reviews corrective action planning.

Extensive experience writing security policies and procedures.

Additional Information :

Compensation pay range - $25/hr

Pay is based on several factors including but not limited to position offered education skills work experience and other factors permitted by law. We may ultimately pay more or less than the posted range.

Boyd Benefits 2025

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

tate or local protected class.

Remote Work :

Employment Type :

Full-time

Verify game play on casino and poker to determine accuracy of payout to detect collusion chip dumping bots and other game fraud patterns. Verify new account sign-ups for linkages to known negative accounts. Verify accounts where sudden changes in gaming and transaction activity is noticed. Request ...