Front Office Team Member
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
First impressions are everything! As a Front Office Team Member you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
- Greet check in check out respond to requests and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Dealing with payments (credit cards and cash)
- Communicate with guests by email and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests in Accor Loyalty Membership
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great communication with all departments
- Making sure all important information is passed to the next shift and your colleagues
- Assure the task list has been done
- Being proactive in sorting-out problems
- Working with Opera or related systems is a plus
- Fluency in English
- Taking care of guests luggage and portage services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Candidates must have the right to work in the UK
Additional Information :
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Eye Test Vouchers
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
