Neighbourhood Housing Officer

Its a great time to join Cornwall Housing! Were listening and responding to what our tenants want from changing the focus of our teams and putting the right resources in place to move to a new way of working based around localities. And were investing in our employees weve increased our annual leave offer and have flexible working options through Balance.

About the role

This is a hands-on community-based role where no two days are the same. Youll work directly with residents supporting them tomanage their tenancies and live well in their homes. Using your knowledge of housing law and services youll take early action to resolve issues support positive outcomes and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates youll be out and about on your patch building stronger safer neighbourhoods one day at a time.

We want you to care about where you work and make a difference for these residents and communities.

What youll need to be successful:

• Confidence working with people in challenging situations youll build long-term relationships with residents manage sensitive conversations support vulnerable tenants and take enforcement action where needed. Youll also represent us in multi-agency meetings so being calm credible and professional matters.
• Experience of delivering a technical service and using legislation youll be applying landlord and tenancy law and making decisions that impact peoples homes and lives. If your experience isnt housing youll need transferable evidence of applying technical knowledge in similar all these scenarios people skills matter to us just as much.
• Proven experience of casework partnership working and record keeping youll lead complex issues for the benefit of our residents working with colleagues across other statutory services health and social care and the Police so experience in good case management is important.
• Evidence of empowering communities and neighbourhoods we want to empower our residents to make a difference to their communities so your experience of engagement improvement projects and involving stakeholders in local decision-making really matters.
• Good judgement and resilience youll know when to listen when to challenge and when to escalate. This role isnt always easy and youll be trusted to manage risk make fair decisions and take action in the best interests of residents the community and for Cornwall Housing.
• A full UK driving licence and access to a vehicle this is a patch-based role covering around 500 homes where visibility matters. Youll be out meeting residents inspecting homes and estates and taking proactive steps to improve neighbourhoods.

To find out more about the role and requirements please view theRole Profile.

Our offer to you

Salary:35056.00 - Pro rata

Working Hours:Part Time -18.5 hours per week - Wednesday PM Thursday all day and Friday all day (permanent).

Base:Hybrid working - working from office home site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.

Your base will be: West - New County Hall Truro TR1 3AY

Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas across to the stunning coastlines of Perranporth and St also expanding around rejuvenation schemes in Redruth and further west.

What youll get from us in return is:

• A challenge like no other Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases) Local Government Pension Scheme 28 days annual leave pro rata plus bank hols (rising to 31 days pro rata plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
• A senior management team who will listen and support you and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment shops wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

Its really easy to apply for our roles simply follow the link to create a candidate profile answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is Sunday 19 October 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.

Interviews are planned for Friday 31 October 2025 at our main offices in Chy Trevail Bodmin.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

Contact us

If youd like to have a discussion about the role please feel free to contact us ator

Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!

Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:

Unclear Seniority