Mandarin Speaking Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Qualifications :
- Previous 1-2 years of experience working in Front Office or hotel outlets is preferred.
- Fluency in Mandarin and English (spoken and written).
- Strong computer or system skills preferably in Opera Cloud.
- Possess strong attention to detail whilst delivering efficient customer service.
Additional Information :
WHAT IS IN IT FOR YOU:
- ALL Heartist Program Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
- Family & Friends Discounts Share the benefits of your career with your loved ones offering them discounts on accommodation services and events.
- Accor Live Limitless (ALL) Loyalty Program Earn status and reward points with every stay unlocking more benefits and experiences.
- Learn Your Way Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit what you love care for the world and dare to challenge the status quo! #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
