Managed Services Solutions Architect
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Managed Services Solutions Architect to join our Dublin-based team. This is a key technical and customer-facing role responsible for shaping and defining end-to-end managed service offerings across infrastructure cloud and enterprise application environments.
The successful candidate will collaborate with sales service delivery and operations teams to design scalable cost-effective managed service solutions that meet customer requirements and align with business strategy.
Key Responsibilities
- Solution Design & Architecture:
- Develop and document managed service solutions across infrastructure cloud network and application portfolios.
- Produce technical and service designs transition plans and supporting documentation for bids and customer proposals.
- Ensure all solutions align with corporate standards compliance and best practice frameworks (ITIL ISO27001 etc.).
- Pre-Sales & Bid Support:
- Work closely with the sales and bid teams to respond to RFPs/RFQs.
- Lead technical discovery sessions with customers to capture business and technical requirements.
- Define service scope SLAs and operational support models tailored to each clients needs.
- Governance & Delivery Support:
- Support service transition into operational delivery teams ensuring solutions are robust well-documented and deliverable.
- Participate in service reviews technical governance boards and continual improvement initiatives.
- Customer Engagement:
- Act as a trusted technical advisor to customers demonstrating thought leadership in managed and cloud services.
- Present solutions to both technical and non-technical stakeholders including C-level executives.
Required Skills & Experience
- Minimum 5 years experience in a Solutions Architect Technical Architect or equivalent role within a Managed Services or MSP environment.
- Proven experience designing managed service solutions (e.g. infrastructure cloud network or end-user services).
- Strong understanding of ITIL-based service delivery frameworks.
- Familiarity with major cloud platforms (Microsoft Azure AWS or Google Cloud) and hybrid environments.
- Experience with service transition operational readiness and governance processes.
- Excellent communication and stakeholder management skills.
- Ability to balance technical detail with commercial and customer perspectives.
Desirable Skills
- Relevant industry certifications (e.g. ITIL Foundation TOGAF AWS/Azure Architect or equivalent).
- Experience within large enterprise or public-sector environments.
- Knowledge of Irish and EU data protection and regulatory requirements.
- Understanding of automation monitoring and service management tooling (e.g. ServiceNow SolarWinds etc.).
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
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