Inside Technical Sales WV Location

Springfield, VT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

With locations in 21 countries HEF is a world-renowned expert in surface materials engineering focusing on 3 areas of expertise: tribology photonics and hydrogen technologies. We are able to offer our customers whether major client or SME a comprehensive service ranging from research industrial development and technology transfer to process operation and component supply.

We are a growing technical glass manufacturing plant operating in a 110000 sq. ft. facility and part of the global HEF Photonics group looking for people who enjoy closely working with customers learning about technical glass manufacturing and managing detailed projects. An overview of products and services can be viewed at and .

We are currently looking to fill a full-time inside technical sales position with the potential for long-term advancement at our rapidly growing company.

This position is in our Clarksburg WV location

Job Responsibilities:

Primary contact for inbound customer calls
Act as a technical and sales interface and resource to customers and other departments within the company
Serve as a general point of contact between company and assigned house customers
Understand detailed customer applications and identifying glass fabrication solutions
Communicate order information quotes and capabilities
Enter time-sensitive order information accurately into ERP systems and update customer requests
Provide production with designs and documentation as needed using ERP system
Respond to questions and requests as quickly as possible making every effort to exceed customer expectations
Increase sales by cross selling and recommending customer solutions
Generate sales quotations with supporting technical and production costing details and recommend pricing for quotes to outside sales team
Develop trusting relationships with house accounts customers and prospects by provide honest and timely feedback
Work with the production team to make sure orders are scheduled for production and confirm expected ship dates to customers and continually update shipment status
Facilitate customer RMA requests and communicate issues to operations/quality team
Gather feedback identify trends and bring new ideas to improve the customer experience
Assisting as a source of technical knowledge regarding glass fabrication and related information
Escalate queries and concerns to appropriate team member

Qualifications

2 years experience in customer service manufacturing and/or sales preferred
Strong technical acumen and willingness to learn details about glass materials and technical manufacturing
Bachelors degree is preferred in a technical discipline but extensive experience can be substituted for formal education.
Demonstrated personal leadership (leading by example positive attitude problem-solving mentoring of others initiative)
Experienced in resolving customer issues by communicating with team members
Ability to read and interpret customer requests drawings specifications
Excellent communication skills including the ability to understand technical specifications and to communicate (verbal and written) with technical and non-technical personnel
Ability to prioritize multiple projects manage time and adapt quickly to changing priorities
Computer experience Microsoft Outlook Excel and Word
Comfortable in a fast-paced customer-driven change-focused environment
Good judgment problem-solving and decision-making ability
Ability to perform business math and understand detailed costing analysis
Demonstrated high integrity and ethical standards

Benefits:

Benefits start 30 days from hire 1^st of the next month
PTO accrual
Bi-weekly pay
Employee engagement activities
401K with company match after a year

Reports To: Inside sales manager

Travel: Occasional overnight travel is expected for trade show or specific customer visits

Work Authorization: Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements of this position all candidates must be presently classified as a US Person which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status)

HEF Photonics is an Equal Opportunity Employer. HEF Phonetics does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.

We are currently looking to fill a full-time inside technical sales position with the potential for long-term advancement at our rapidly growing company.

This position is in our Clarksburg WV location

Job Responsibilities:

Primary contact for inbound customer calls
Act as a technical and sales interface and resource to customers and other departments within the company
Serve as a general point of contact between company and assigned house customers
Understand detailed customer applications and identifying glass fabrication solutions
Communicate order information quotes and capabilities
Enter time-sensitive order information accurately into ERP systems and update customer requests
Provide production with designs and documentation as needed using ERP system
Respond to questions and requests as quickly as possible making every effort to exceed customer expectations
Increase sales by cross selling and recommending customer solutions
Generate sales quotations with supporting technical and production costing details and recommend pricing for quotes to outside sales team
Develop trusting relationships with house accounts customers and prospects by provide honest and timely feedback
Work with the production team to make sure orders are scheduled for production and confirm expected ship dates to customers and continually update shipment status
Facilitate customer RMA requests and communicate issues to operations/quality team
Gather feedback identify trends and bring new ideas to improve the customer experience
Assisting as a source of technical knowledge regarding glass fabrication and related information
Escalate queries and concerns to appropriate team member

Qualifications

2 years experience in customer service manufacturing and/or sales preferred
Strong technical acumen and willingness to learn details about glass materials and technical manufacturing
Bachelors degree is preferred in a technical discipline but extensive experience can be substituted for formal education.
Demonstrated personal leadership (leading by example positive attitude problem-solving mentoring of others initiative)
Experienced in resolving customer issues by communicating with team members
Ability to read and interpret customer requests drawings specifications
Excellent communication skills including the ability to understand technical specifications and to communicate (verbal and written) with technical and non-technical personnel
Ability to prioritize multiple projects manage time and adapt quickly to changing priorities
Computer experience Microsoft Outlook Excel and Word
Comfortable in a fast-paced customer-driven change-focused environment
Good judgment problem-solving and decision-making ability
Ability to perform business math and understand detailed costing analysis
Demonstrated high integrity and ethical standards

Benefits: