Director, Detection Operations, Internal Fraud
Director, Detection Operations, Internal Fraud
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$ 123000 - 215250
1 Vacancy
Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
Position Overview
The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure alert triage and case referrals. Working closely with the VP of Rules Strategy Investigations and Technology teams the Director ensures that fraud alerts are timely accurate and actionable while minimizing false positives and operational noise.
Key Responsibilities
Lead the fraud detection operations team responsible for monitoring and triage of internal fraud alerts
Oversee daily workflows including alert intake triage escalation and case referral to investigation teams
Ensure operational coverage service level adherence and timely escalation of high-risk incidents
Support the VP of Rules Strategy to operationalize new rules thresholds and models into monitoring systems
Track and improve detection efficiency (hit rates false positives alert to case conversion)
Define and report on detection operations Key Performance Indicators (KPI)
Contribute to reporting on detection effectiveness and operational performance
Partner with investigations on case referrals and feedback loops to refine detection quality
Support audit and regulatory review of detection operations
Build and manage a team of fraud detection analysts and operations specialists
Drive a culture of operational discipline continuous improvement and risk ownership
Preferred Qualifications
5 years of experience in fraud operations monitoring or security operations with at least 3 years in a leadership role
Deep understanding of fraud monitoring tools insider threat detection and case management systems
Strong knowledge of internal fraud typologies and insider risk behaviors
Proven track record of managing global operations teams
Strong collaborations skills with Technology CEG Legal and risk oversight functions
Experience with operational KPIs back-office case and SLA management and executive reporting
Salary Range: $123000.00 to $215250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Required Experience:
Director
Employment Type
Full-Time
