five9 Developer

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Five9 Developer

Dallas TX

Fulltime

Key Responsibilities

Design develop and maintain Five9 contact center solutions tailored for financial services (banking insurance wealth management).
Develop secure IVR flows call routing campaigns and agent desktops within Five9 following regulatory and compliance standards.
Integrate Five9 with CRM systems (Salesforce Financial Services Cloud Dynamics 365 or proprietary banking platforms) and other third-party financial APIs.
Implement omnichannel solutions (voice chat SMS email) with attention to data privacy and financial compliance (GLBA PCI-DSS).
Troubleshoot and optimize system performance ensuring high availability and secure operations.
Collaborate with compliance QA business analysts and stakeholders to translate business needs into technical solutions.
Develop reusable scripts workflows and automation within Five9 Studio while maintaining audit trails for financial reporting.

Qualifications

4 7 years of IT experience including 3 years on Five9 development & administration.
Strong hands-on with Five9 Studio scripting IVR design campaign management and reporting dashboards.
Experience with integrations to financial CRMs and APIs ensuring secure data handling.
Understanding of VoIP SIP telephony protocols and call flow design.
Knowledge of financial industry compliance requirements (PCI GLBA SOC2) is highly preferred.
Programming/scripting skills (JavaScript Python REST APIs) a plus.
Five9 certification preferred; experience in CCaaS projects for finance a strong advantage.

Five9 Developer Dallas TX Fulltime Key Responsibilities Design develop and maintain Five9 contact center solutions tailored for financial services (banking insurance wealth management). Develop secure IVR flows call routing campaigns and agent desktops within Five9 following regulatory and comp...